KAY Jewelers Outlet is part of the KAY Jewelers family, the #1 specialty jewelry brand in the United States. The store is committed to providing a superior shopping experience, both in-store and online. The sales staff is empowered with knowledge to assist each customer. Diamond engagement rings are a specialty, with exclusive designers like the Leo Diamond, Neil Lane Bridal, and Tolkowsky diamond rings topping the list of best-sellers. Customers praise the store's helpful and knowledgeable staff, who go above and beyond to understand their needs and ensure a positive shopping experience. Specific employees, such as Jessica, Rai, Cathy, Leidy, Kathy Chu, and Ayla, are mentioned for their excellent customer service and patience in helping customers find the perfect jewelry within their budget.
Chelsea handled my interesting case with an exchange and ended up walking out with a new custom ring and a pair of custom earrings for my fiancé. She was a great help, very helpful and had a very cheerful expression throughout my entire interaction. Thank you Chelsea.
June 2026
I had such a wonderful experience with Ashley at KAY Outlet. She was friendly, knowledgeable, and made the entire process enjoyable and stress-free. Her patience and attention to detail helped me find exactly what I was looking for. I truly appreciate her excellent customer service and would highly recommend working with... read full comment
May 2026
As soon as we walked in Kathy welcomed us in and helped us right away. We were looking to re size a ring and she ended up finding us a perfect band for my ring as well. She’s wonderful!
