O Bee Credit Union is a long-standing community bank. Experiences at its branches can vary. One customer at an unspecified branch reported an unhelpful and unwelcoming teller, contrasting it with the more positive service at the Yelm location. However, others describe very good and helpful experiences, specifically at the Tumwater location, where staff worked with customers and were friendly even to non-members, encouraging them to open an account. Some long-term customers note changes, feeling the customer service is not what it used to be, with tellers and managers changing often at one branch. Practical concerns include service charges, such as a fee for a business checking account dipping below a minimum balance, and low savings interest. While the credit union can be short-staffed, leading to wait times even with appointments, staff are noted to communicate delays, check in on waiting customers, and provide efficient help when available. Overall, experiences range from very helpful to disappointing, with some customers expressing loyalty and others considering leaving.
They were very helpful, we had to go in just cashing a check. we didn't have an account there but they were still very friendly. I think we're going to go back and open up an account. They've been around for a long time. And we like to support the community.
July 2023
Very good experience with tumwaters location. Really have been helpful and worked with me on everythingGlad to have this bank as my bank.
March 2023
Awsome place to bank at...very friendly people have bin ther for like 10 years and plan to stay
