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“Thank you Francesca Roa for always providing the best customer service and being so helpful in answering all my baking questions. You always give the BEST service ? you deserve 100 stars ?”
“I've been with Solarity Credit Union since before they were Yakima Valley Credit Union. They have always been thoughtful and courteous and have always met my needs.”
“I've been a member since 2001 and will be a member for ever. They have taken care of me for over 2 decades now. I appreciate the customer service they provide anytime I call or go into the branch. I wish every business provided this kind of service. I give Solarity Credit Union 5 stars!!”
“Everything was handled very efficiently and professionally. I was contacted pretty quick after I had begun the process, matter of fact I had changed my mind and did not finish and still got a call back. I am glad to be dealing with this company.”
“I’ve banked here since it was home street and prior to that I believe it was Yakima bank. The manager Kari is amazing!! She goes above and beyond remembering you personally and taking care of all your needs. The tellers inside always handle all your needs and make you feel welcome. Thank you for years of great service.Thank you,Peter Withers”
“It is a great experience to work with a local bank. I know my banker. They tailor their services to what we need as a business. If there is a problem, which there rarely is, I can call and talk to a person. Heritage bank is amazing and my banker, Kerry Steele, is the best!”
“Had a great experience getting an auto loan at WSECU Yakima! Betzy was super helpful, knowledgeable, timely and really helped make our car purchasing experience positive and simple! Thank you Betzy!”
“Love the service and the online banking is the best! You can edit each transaction. No other banks that we have acconts with can compeat with this system! Great job Solarity!”
“These folks helped us OWN a home. They are now assisting as we move my elderly father's funds to a safe and local bank. The amount of help and advice we have received from the staff at our branch here is so much appreciated. I hope you folks who work there see these reviews, because I want you to know that my 91 year old father said, "That is how banking used to be." You are appreciated.”
“Had a chance to visit the bank and meet the bank manager Chelsea Lynch, branch manager. Interior of bank was super clean, and Chelsea was friendly and knowledgeable.”
“Yakima federal savings and loan was the place we came across when we were looking for a local bank to help service our home loan. From the home loan perspective they have been very helpful, able to get us a very good rate and have made the process of mobile banking relatively easy. They recently introduced an app it allows you to deposit checks with your phone. This didn't seem like a big deal until we started using it. Admittedly, they are a little behind in the implementation, but it works very well and on the hall has been really nice. The people that work at the branches are helpful and pleasant,making most ordinary banking issues pretty seamless. The reason this local bank doesn't get the five star bump is because they don't offer a lot of the ancillary loan services. After joining, we found out they don't do new or used car loans, and also found out it's relatively difficult to do Interbank transfers. Interestingly, many of the folks who work here we're on aware that the services are unavailable as they seemed pretty basic to normal banks. I'm sure they have their reasons, but it sure would be nice to be able to get all things standard bank related done at one location- c'est la vie! All in all, it's a solid place that does home loans and checking accounts really well, but outside of that, at least for the standard participant, there's not as much offered as we would've expected.”
“We got financed through Hapo and I didn't know what I was doing with the book for payment I don't remember the gentlemans name but he explained it to me and even showed me how to do it I am very pleased with them so far”
“There was fraudulent activity on my bank card detected. I received a alert on my phone and the agent asked if I was using my card for a transaction that I didn't approve. After answering the security attached to my account, the agent was able to stop my card and remove the purchase I didn't approve. I was able to go to my branch office and get a new card in no time so I could update my accounts with automatic payments for bill I have monthly.”
“Sandy and her team are wonderful! It seems like most banks have forgotten how to treat clients like people instead of dollar signs; Banner has not. My parents have banked here for years and I have seen up close and personal how kind and helpful they are. Thanks Sandy!!”
“Great bank with friendly and professional staff. They are happy and quick to help. The lobby is currently open, but asking that most services, if able, to be conducted via drive-thru.”
“This was my first visit ever to the credit union, as I had opened my account online. They were extremely personable and very efficient. I have been with Navy Federal for 20 years, and I couldn't be happier that I've switched. The customer service went above and beyond. I'm very pleased”
“My will and trust documents were completed exactly as requested.I was helped on filling out a Trustee Certification of Investment Powers.The final documents were deliver eon the date and time promised.I recommend Loren Eddy for his will and trust preparation service.Dale Bush”
“My name is Lisa and Jenny Molina is a rock star my son got badly hurt in a accident I could not figure out cash app or go fund me and she got me through it like it was nothing I can’t thank her enough we need more Jenny’s in the world she’s a absolute sweet.”
“can you say simply outstanding? this is one credit union that understands taking care of your customers is priority one. on more than one occasion, greg (the bank manager) has personally assisted me in some very dire financial situations.”
“Hands down the best customer service at a financial institution! I was a 3rd party and they took care of me so well that I switched my auto loan and all my banking there. Highly recommend!”
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“Very impressed with the customer service I received last Friday from Rita and manager Samantha. After an initially frustrating experience earlier this year (with employees who are no longer there, I believe), Samantha took the time to connect and problem-solve my issues and concerns. Rita was also very friendly and helpful as the bank teller that day. I feel much more assured about having an account at WaFd.”