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April 2024 by Aleesha wilson
Always have received friendly and thorough service here
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April 2024 by Kenneth Roosa
Consistently the worst customer service. Saw Victoria treat a customer rudely and I told the employee who was helping me that she was out of line. He just shrugged.
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March 2024 by Ryan S
Same branch same check issuer, tons of history with check writer and check had been cleared early by MALE manager months prior. Encountered female employee and female manager as sleep deprived disheveled looking middle age man. Told she refuses to release funds early so I can get my rent paid solely based on her discretion. Explained previous history noted in account with check issuer and that male manager had released check early in months prior. Still refused despite known facts. Female manager and employee blatantly sexist or just didn't like my face. Felt very discriminated against and unfairly treated. I will never step foot into this BECU location again because of blatant power tripping and ignorance of facts. She basically decided that today she was going to ruin my day and that it doesn't matter what other managers have done in the past because her word is the whole of the law. I want absolutely nothing to do with this vile manager, refuse to file formal complaint due to fear of further power tripping and discrimination. This is the first and last issue I've had at this location and believe me when I say, I will never ever in my entire life come back here again! I REFUSE to file formal complaint (she has too much power already and refuse to let he make little notes on my account). This person knows who she is and knows the discriminatory call she made yesterday. I hope it was an embarrassing for her blatantly sexist and or profiling self as it was for me. Extreme prejudice suffered at the discretion despite the facts which should have made it an easy call. Some people just don't deserve the position they have. I would bet my life on it that if I had dealt with the same male manager that I dealt with previously this issue would have never reared it's ugly head. I think she just decided today I'm going to take it out on the first less than pleasant looking man I see. A little advice check your feelings at the door. Also your job is to serve me I am the customer and never the other way around. Period.
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March 2024 by Jon & Janet Wolff
Been banking since I was 17 years old, I'm going to be 60
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March 2024 by BHIM NARAYAN KANWAR THARU
I get the best service from BECU at university place.They are so kind and also very efficient. Special shout out for employee PHILLIP SHAW ,He is the best.
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February 2024 by Robert Garrett
Experiences have been good. Haven't had a problem.
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February 2024 by Lily Riaboshtan
Nice staff,If you booked the appointment, everything goes very quickly
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December 2023 by A B Frances
Last year I got approved for a 15,000 car loun. One year later today I Apply for a personal loun, I'm 20 years old have a 730 credit score, I take $5,000 a month working 2 jobs. And I was declined for $4,000, and a hard inquiry.
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November 2023 by Angelia Royal
Great customer service! The banker Chris granted all my needs.
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September 2023 by Christopher Gross
Staff are always kind and helpful. My go-to place for notary help and banking. Victoria was awesome.
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September 2023 by HDOT
Tuyen is amazing!! Stayed 20 minutes past closing to help me finalize my auto loan. Thank u so much tuyen!!
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September 2023 by T T
Victoria gave us the greatest experience I might of ever had at a bank! I went in thinking it may not be so great because it was a Saturday, there was a line to get in when it opened, but she gave my Husband and I thee BEST service! Was thorough, gave us all the details about business and personal accounts, loans and lines of credit, was friendly, relatable and all around wonderful! Definitely worth going in if she's there, so so helpful! Give Thanks Victoria!
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August 2023 by Keshav Bidari
Customer service experience was great. Needs expanded or new place to enhance the quality of working environment. I wonder how staff can work in such congested and noisy environment all day. Money and work alone not a business. It's about employee well being too.
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May 2023 by Sam Rolfs
Victoria is a god send of a women. Not only is she the most professional and knowledgeable individual I have ever come across in the banking industry but she also will go above and beyond to help wherever she can. She earned BECU a lifetime customer and many referrals down the road.
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April 2023 by Joel F.
Great place but with they had a direct phone line to the unversity place location
