BECU, a not-for-profit credit union, provides its members with better rates, fewer fees, and free financial guidance. Customers consistently praise the exceptional service and support they receive from BECU employees. At the University Place branch, Laura Moore, Christopher Wall, and Phillip Shaw have been recognized for their outstanding customer service. Laura Moore was commended for her seamless loan application process and embodiment of the credit union's R.I.C.H. values. Christopher Wall went above and beyond to help resolve a customer's issue, offering helpful advice and resources. Phillip Shaw was also praised for his kindness and efficiency in serving customers at the University Place branch. The BECU team has consistently proven to be invaluable, with customers describing their experiences as smooth, positive, and helpful. The credit union's focus on providing personalized support and guidance has earned it a reputation for delivering exceptional service to its members.
Laura at BECU is amazing! She made everything simple and stress-free. Super friendly, patient, and really knows her stuff. You can tell she genuinely cares about helping people. I truly appreciate her support—thank you, Laura!
March 2026
Riley was AMAZING, answered all questions and more. Made the application process super smooth. Would definitely recommend working with him.
January 2026
Laura M. Was amazingly helpful! She didn't have to, but she took the time to go above and beyond to help me get a personalized document I needed. She was kind, courteous, knowledgeable and efficient. She made a difficult process look easy. I'm really thankful for her help.
