WaFd Bank's University Place branch is highly regarded for its excellent in-person service and friendly staff. Customers appreciate the helpfulness and kindness of employees like Sergio Lopez and Cassie, who provide responsive and personalized assistance, making banking a positive experience. The branch's service inside the bank is consistently praised for being respectful and getting to know customers, with staff going above and beyond to meet their needs. For example, handling complex transactions like international wires is done efficiently and professionally, leaving customers satisfied. However, there are mixed reviews about phone customer service, which some customers find frustrating. Several mention difficulty in verifying their identity over the phone, especially when cultural or language differences come into play. Attempts to resolve issues or file complaints via phone are often met with challenges, including being hung up on or not receiving clear explanations. Despite these issues, the branch itself maintains a strong reputation for in-person service, with customers feeling valued and well-attended. Overall, WaFd Bank’s University Place location is seen as a trustworthy and friendly bank that excels in face-to-face interactions but could improve its telephone customer support.
I had an absolutely amazing experience with this bank. Romona San Nicolas was very helpful and attentive while helping setup my business banking. Definitely recommend!
April 2026
Romana was so helpful- I walked in stressed and irritated. Her sunny disposition and warm smile put me at ease. She handled my concerns in a professional manner. I left happy. What more can I say except THANK YOU ROMANA!
April 2026
Romana good support and excellent service customer care team and everything ❤️🙏
