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February 2024 by MyVisit MyView
I feel like this is a PNW store. The clothes are causal and comfortable. Nice colors.Store has a lot of options. It is clean, well organized, and the staff is really nice. Fun if you can take advantage of their sales.
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November 2023 by That random Kitty
I recently had the pleasure of shopping at American Eagle and I must say, I was extremely impressed! The store had a great selection of trendy and stylish clothing, and the prices were very reasonable. The staff was friendly and helpful, and they made sure I was able to find exactly what I was looking for. I especially liked the wide variety of sizes they had, so I was able to find the perfect fit for me. Overall, I had a great experience and I will definitely be back again!
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September 2023 by Kristen
Doing a return with the manager is almost comical, especially after reading all the other negative reviews about him. I can’t wait to buy more stuff online and come in to only be served by the one and only grumpy Ryan. This isn’t 2001 Abercrombie, you can be nice to people now.
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September 2023 by Sylvia C
Came in to do a return and pick up an order and the Manger Ryan was so rude. Was going to shop but after the rudeness from him no thank you.
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August 2023 by Stacie Mc
Came in looking for specific jeans, the girl who greeted me pointed me in the right direction, then a really sweet girl actually came over to help me find the exact ones. Unfortunately they did not look like they did in the print ad I saw, so I did not purchase the jeans. The girls working were total sweethearts, and the store was so folded, clean and tidy.
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April 2023 by Victoria Tran
I understand from other reviewers about their experience from the Manager because I've seen it too when making returns, but it could just be the mask which makes it hard to see people's actual expression. I called before coming in to return/exchange things and to see if this is still a friendly place to do returns. I was talking to Emily on the phone and she spoke to me kindly. If you check their Instagram they look like a great team. I went in to make the returns and was left with a smile. Give them a chance to serve you.
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January 2023 by jodi King
Not impressed with The manager Ryan's customer service whatsoever. From a customers point of view, he cleary does not like his job. I had an item to return, and he explained the policy of returning the item, and just his attitude aline, I left the store without returning my item. Horrible service
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December 2022 by Cami
Love the employees here!! Always so helpful and nice ?
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October 2022 by Scott Napper
Great selection of jeans and a good selection of tall sizes online
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October 2022 by Monica Bryant
I am a regular customer here. I used to LOVE the employees before Covid but the manager Ryan is so disrespectful I have stopped coming here… will be contacting corporate.
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September 2022 by Jeime Fernandez
I did an online return and ryan (the manager) was the worst. I never write reviews but this was bad. He has a bad and unwelcoming attitude. He just slams you the card back (which is how i paid) i am not sure how he has been there for so long. Its better for him to stay home. I hope never to interact with him.
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August 2022 by Trisha Martell
The manager Ryan is very rude. I simply came in for a return and I was going to purchase more jeans however after the attitude and the anger vibe he was giving off I did not want to stay in that store a moment longer. I understand customer service isn’t fun but treating people the way he did is uncalled for specially when I was super nice and just doing a return.
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July 2022 by Nicole Brici
The manager Ryan who has worked there for 10+ years always has the WORST attitude, He should not be interacting with customers.One example: I did a return a while back, and the employee didn’t know how to do the return, so he asked Ryan for help and Ryan refused to help him… and what do you know… I got charged instead of refunded and they never bothered to contact me to fix it, I had to call when I saw the error on my credit card… and had to go back into the store for them to correct it. Waste of my time. It could have 100% been avoided if Ryan would have helped the employee when he asked.Then today I went in to do a different return from an online purchase and the guy won’t even let you speak he just cuts you off so you get strait to the point. In all my years of customer service I’d never even think that that type of behavior is okay. Nor is it okay in regular random conversations with strangers. Your employees are watching him, and he is setting the example…
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July 2022 by Daniel Harris
Great staff, they try to help you find what you need but the stuff isn't sized well. I can't find any men's jeans there over a 34 waist. Not everyone has a super model figure, it would be nice if they catered to real people.
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June 2022 by Linda I.
I got greeted as soon as I walked in. They helped me with my returns right away. In store return process was a breeze.
