iQ Credit Union receives positive reviews from long-standing and new members. Customers highlight excellent customer service, describing employees as polite, helpful, patient, and friendly. Specific services praised include help with insurance policy changes, home equity loans, notary services, and in-person deposits. Members report a smooth process for opening accounts and obtaining credit cards. The mobile platform is called great, the drive-up ATM convenient, and interest rates on accounts are good. Many note a significant, positive difference compared to previous financial institutions, with one member emphasizing a "night and day difference." Service at branches, including Van Mall, is frequently commended for being excellent and efficient.
Awesome service, quick to help and explain things to me while I was opening my account :)
December 2023
A big shout out to Kenna Scott and Mary Camargo who helped me with some insurance policy changes. They were very patient with me and walked me through the process. Thank you!
September 2023
We have been members of IQ credit union for 19 years. We opened our account when we first moved to Washington. They have been great to us, always polite and very helpful. They were there and make it easy for us to get a home equity loan when we needed it. We have been pleased with their service. VW
