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February 2024 by JERROL STANLEY
Walk threw
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January 2024 by MyVisit MyView
Okay, new attitude towards this store…I must admit, I’ve over looked it for years, not sure why?!Nice store, home goods to outfits, and everything in between. Good prices. Friendly staff.
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January 2024 by Dan A
Still lots of inventory at the Vancouver Mall location, but dropping. Nowhere near the store it used to be.
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January 2024 by Susan Oshea
I love JC Penney great store and i all ways find something i want .
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January 2024 by Katrina
Staff are very helpful
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January 2024 by Jeremy Bakke
Good customer service good clothing they got a really good clearance racks
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December 2023 by Brent Edison
I recently had a disappointing experience at the JCPenney photo studio in the Vancouver Mall. Despite purchasing a Groupon for family photos, the representative failed to honor the specified price for shipping, which was clearly outlined in the Groupon. When I requested a manager to rectify the situation and align the price with JCPenney's own promotion, I was left waiting for 10 minutes. Instead of obtaining a manager to address the discrepancy, the representative consulted the photographer and ultimately refused to adjust the price. This shady business practice of advertising a certain price on a coupon and then failing to uphold it, coupled with the unwillingness to involve a manager, is unacceptable. I cannot recommend the photo studio at JCPenney in the Vancouver Mall for family photos and suggest exploring alternative options in the area.
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November 2023 by Blake Taylor
Got a couple nice suits here that fit well off the rack (which is unusual for me) and we're very reasonably priced.
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November 2023 by That random Kitty
I recently had the opportunity to experience Jc Penny’s customer service and I must say, I was highly impressed. The employees were friendly, knowledgeable, and willing to go the extra mile to ensure I had a positive experience. I had a few questions about a product I was interested in and the staff was more than happy to answer all of them in detail. Even when I needed assistance with a return, the staff was accommodating and helpful. I was very pleased with the level of customer service I received and would definitely recommend Jc Penny’s to anyone looking for a great shopping experience.
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November 2023 by cruit delinn
So they had a sale on organizing items - but couldn't bother to price each individual item. Then they claimed the sales sign beside them doesn't apply to them. They also had a broken item there! More transparency in pricing would help sell more items , at least that is my view. Rather than having 2 different sales people spin me a story - neither price one gave matched what the other one said but they were both insistant that the sales sign beside the items didn't apply to them. I will go somewhere else that bothers to put a price tag on items and skip the bait and switch snake oil.
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September 2023 by Debra Sullivan
Stephanie is an excellent stylist and very personable and fun. My 88 year old mom got her hair colored and Stephanie was very accommodating with us. Thanks Stephanie.
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September 2023 by valucca
I recently came to purchase two beautiful bracelets for my fiance and i to wear. The service was sweet and honorable. They had a really great sale and they honored the seemingly low prices. I wanted to put my bracelet to the test and wore it everywhere. I wore it to work and i broke it while moving really heavy materials... They have a this really great policy for 60 days and i was able to exchange it for a brand new one and the gentleman who helped me really went out of his way to find my receipt, in the system, as i had confidently thrown it away. Im happy to have this beautiful bracelet to match my future wives and its all thanks to them.
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August 2023 by Lynn R.
Last year I was amazed at the customer service in the shoe department. Young women worked with us to get my 2 grandkids well fitted shoes. This year a different young women was rude and refused to help us. We took our $300 bucks we ened up spending to another store in the mall. Do better Penny's.
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August 2023 by Patricia Brintnall
Merchandise displayed well and space to move through the area easily. Very clean. Had to look a bit for the check-out desk, but the employee who helped me was very pleasant and efficient.
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July 2023 by Robin Schraeder
Great sales the day I took my mom.