Mattress Firm Thurston Way is dedicated to helping customers get the best sleep every night. The store’s team, including knowledgeable Sleep Experts, undergoes extensive training to provide complete sleep solutions, offering a wide range of top brands such as Sealy, Tempur-Pedic, Serta, and Sleepys at great value. Customers appreciate the friendly and helpful staff, especially Shawn, who goes above and beyond to assist with selecting the right mattress or box spring, providing helpful advice, and making the financing process easy. Many reviews highlight Shawn’s patience, kindness, and no-pressure approach, making shopping a comfortable experience. The staff also ensures quick service, including same-day pickup from the warehouse for essentials like box springs. Customers leave satisfied with their purchases, thanks to clear information from staff members like Dave and Shawn, and confidence in their quality guarantees. Overall, Mattress Firm Thurston Way is known for great customer service, helpful staff, and a wide selection of mattresses and bedding, making it a reliable place to find a good night’s sleep.
I came in just looking, met Shawn, he changed my mind on salespeople, he really knows his business and he wasn’t pushy. I left with a new adjustable bed and very pleased with my purchase and for choosing Mattress Firm. CF
May 2026
The guys at the Thurston location were very friendly and knowledgeable. They took the time to let us tryout each of the different bed choices and explained the difference of each type of mattress and their functionality. No pressure to buy, but we did. We look forward to our new bed experience.
May 2026
Dave and Shawn were awesome. They helped us find just the right ergo base and mattress and were very patient with us. Thanks
