Mattress Firm Thurston Way is dedicated to helping customers get the best sleep every night. The store’s team, including knowledgeable Sleep Experts, undergoes extensive training to provide complete sleep solutions, offering a wide range of top brands such as Sealy, Tempur-Pedic, Serta, and Sleepys at great value. Customers appreciate the friendly and helpful staff, especially Shawn, who goes above and beyond to assist with selecting the right mattress or box spring, providing helpful advice, and making the financing process easy. Many reviews highlight Shawn’s patience, kindness, and no-pressure approach, making shopping a comfortable experience. The staff also ensures quick service, including same-day pickup from the warehouse for essentials like box springs. Customers leave satisfied with their purchases, thanks to clear information from staff members like Dave and Shawn, and confidence in their quality guarantees. Overall, Mattress Firm Thurston Way is known for great customer service, helpful staff, and a wide selection of mattresses and bedding, making it a reliable place to find a good night’s sleep.
The store manager in Vancouver Thurston Way location was extremely helpful. We were looking for split king sheet sets and she directed us to the warehouse. Our order was placed through her and pick up was very convenient. Also, the sheets are wonderful! Highly recommend this store location.
September 2026
Whitney was/is a great salesperson, very knowledgeable about the mattresses, and very patient with us! We feel she worked really hard in finding us what we wanted and persistently worked hard to find us discounts to help with the expense! It was great experience! Love our purple rejuvenate mattress!!
September 2026
I cant remember her name but she put alot of time into the issue with my bank. I got things under control so want to thank her. My purchase was on the 3rd yesterday. So hopefully she will get good rating on service!
