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June 2025 by Aliyah Rose
Five stars for excellence! The bankers here are professional and friendly and go above and beyond to provide amazing service. The branch atmosphere is awesome, and I love how clean and spacious it is. I don’t know why people give this place bad reviews. I have been to this branch many times and have never had a single bad experience here. I highly recommend this place if you want to bank with the pros👌🏻
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April 2025 by Inga Calcavura
Delia Krughkov is very good specialist, she explained everything to us clearly and at a high level! Happy with the experience at this branch
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April 2025 by Logan B
Hands down worst branch I’ve ever been to
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March 2025 by Steve Zimmerman
ATM ate my card. The person at the bank said this has happened and there is nothing they can do to get me card back. Never bank at US Bank. Total bull crap.
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November 2024 by Alma Delia
I came in to do a deposit and was extremely disappointed. It was a very long wait inside. I got to experience a homeless woman come in and make two cups of tea while rummaging through the cabinet. They had a male greeter/manager to whom I pointed out the homeless woman. Instead of telling her to leave he was greeting her and having a friendly chat about her tea. Really? This woman spent about 10 minutes inside. The bank could have been robbed and none of the employees would have been the wiser. Looks like it’s time to move my money to a credit union!
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March 2024 by Nathan Burns
Two words: Big Red. If you need help he’s the guy. Friendly, knowledgeable, and a genuine help.
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August 2023 by Julie Skinner
Great service
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July 2023 by Spartacus K
This bank used to be convenient but there are only 3 in Vancouver.
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May 2023 by Keith Fort
Felt very disrespected. Treated like a homeless person with no cash. Manager was especially rude. Will not bank there. Look at other reviews and you will see im not the only one.
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February 2023 by jauxdheni
Client Service Consultant, Jakob Diaz, assisted me with several issues. he was extremely helpful, patient and the epitome of professional. impressive customer service
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February 2023 by I BlazerManiac I
If I could rank it lower than 1 star, I would. Yes! US Bank accepts after hour deposits at the ATM. Does THIS US Bank accept after hour deposits in any of their 2 Drive-Up ATMs. Hell No!! They have 2 of the newest ATMs and they fail to provide a basic service. Everytime I go, it has the deposit function grayed out on both ATMs. Worthless!! Time to find a new bank with a real interest rate.
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January 2023 by O O
Really unfortunate that this drive thru is ALWAYS closed. Makes it really inconvenient for customers to drive to another US Bank.
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December 2022 by Douglas Clemons
Staff at this location is not welcoming to customers and acts like they are being imposed upon when it’s your turn to be helped. This entire branch is in need of a customer service overhaul. Staff just doesn’t care.
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November 2022 by Tanna E.
I tried to make an appointment with this bank. The auto phone gave an auto answer to check the website. The website to book an appointment is non-sensical and refers to the website again, which loops around and around. The bank will not answer its own phone, and sends you on this endless chase of looped auto-answers. As soon as humanly possible, we are going to take our funds and go to a different bank. There is no customer service, only customer perverse.
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October 2022 by Naz Burchak
Used to be good service. Did a remodel and adjusted how their employment is structured. Shift or branch manager came across cocky when I asked him if he could operate another stand and help us out because there was 6 people in line and a couple at the drive through line. I stood in drive through like for about 15minutes with no move then I went inside thought it would be faster in there but it was terrible wait. The manager acted with no care when I asked him for help and continued sitting at his computer. I’m going to a different bank after this, after being a customer of their for about 15 years.
