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January 2024 by Sandesh Sadalge
Rick is honest and fair. He and his employees have gone out of their way to be communicative. I have no problems paying for expertise and that is exactly what I got. I HIGHLY recommend!
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November 2023 by Harry Gomez
Only been there once, but Rick’s service was efficient, fast, accurate and on top of that, affordable. Looking forward to go again whenever I need another car fix.
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November 2023 by Michael Velilla
Half way into a road trip to Leavenworth for a ministry retreat, my alternator died. They got me right in and on the rack. They replaced my alternator and serpentine belt and had me back on the road in a few hours. I asked for a recommended place for us to have lunch and the owner offered to drive us to and pick us up from his recommended lunch place. We were Blessed to have found ourselves at Rick's. I have already recommended Rick to pastors that are local to there.Service: Engine repair
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October 2023 by John B.
Charged more than quoted and agreed upon. Would not discuss overcharge saying he was allowed 10% overage but could not produce that disclaimer when requested. Very dishonest, unethical person.
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July 2023 by Ashley Perry
Rick, Frank, Jenny, and Ryan form an incredible team. After facing disappointment with Larson Cadillac service department in Fife, I turned to them with my 2014 Cadillac ESV. Their expertise and communication skills are truly valuable to me as a customer. Over time, I've brought four of my cars to them, and I wholeheartedly recommend their services for excellent customer care and satisfaction.
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June 2023 by slogeogshari Owen
I highly recommend Rick's Diagnostic & Repair Service. My car had been diagnosed at another place with an estimate over $1100.00. I took it to Rick's for a second estimate, he came in $400.00 less. I decided to have the work done by Ricks. It was even less when it was all said and done. I received a follow up call to see how my car was running a couple weeks later. It is hard to find good, honest and reasonable mechanics now a days. All my future work will be done at this shop!
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May 2023 by John Porter Simons
Brought my 1961 Olson Grumman step van here because of intermittent starting issues, was going to just get a new starter but they found it was only a frayed wire, saving me a lot of money and hassle. Good experience.
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May 2023 by Shawna Wirkkala
Great communication, fast and quality service. Would definitely use him again.
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April 2023 by Brandy S.
I have now gone to Rick 3 times and he has always been helpful and gone over and above. Car repairs are not only annoying but expensive each time I have needed a repair I compare prices and Ricks quotes are the same as other shops. What puts him over the edge for me is that he is HONEST and that is priceless. I have a knack for buying cars with mechanical issues and Rick has always been honest and upfront with wether the car warrants the cost of repairs. Those other repair shops just wanted the repair money and did not tell me that there was more issues that were going to be pricey. I respect that and will continue to use him as long as I keep buying bad cheap cars.Someday I will learn to use that car buyer inspection he offers before I buy the car.
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April 2023 by Sencha S.
I think the owner might be mentally ill. I dropped my car off on a Sunday to have them look at it on a Monday for routine maintenance. The person I talked to on the phone told me to 'park it behind the tow truck.' I did as instructed, and had to return on Monday to give them the key because he doesn't have a drop box.He was angry and yelling about how I'd "disrespected his sidewalk" by "parking on it." I was parked behind the tow truck as instructed, and my tires were maybe three inches onto the sidewalk, whereas his tow truck was also parked on the sidewalk and overlapping much more than my tires were.He refused to service my vehicle because I had parked the way I was told to.He threatened to "have my car impounded" and told me I had "two hours to move it or it would be towed."I got in the car to leave and it wouldn't start. It was running fine when I brought it there, so I popped the hood and somebody had disconnected the battery cable. I re-connected it and left. Got in the car and he had also left a very hateful message about me "disrespecting his sidewalk" and had repeated the threat to have my car "impounded."I'm not saying he disconnected my battery cable, but it does seem rather odd to me that anyone would do that when the car had been on the lot less than 12 hours. If one of his employees didn't do it, then they obviously don't have security on the lot to keep people from messing with your car.I gave them one star because it's not possible to give them zero stars. The owner is obviously unstable and looking for something to argue about.
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March 2023 by Reynaldo Israel
Best place to go to get a fair deal...actually was literally a life saver. The bolts on the left front rocker arm were halfway off and I was between checks and broke...Rick tightened the nuts up and told me he wouldn't let me leave without fixing it ....all he wanted was a few referrals, he's certified and specializes in computer diagnostics.Thanks Rick ☺️
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February 2023 by Raima Catholin
Rick is very trustworthy and cordial. I had taken my car to the dealership for its routine oil change when they informed me that I also needed to have my "Power Steering Fluid" changed or flushed, among other things. I was spared an unnecessary 290+ dollar service when Rick noted that I only have electric power steering! I'd unquestionably suggest him to anyone in need of work!
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February 2023 by Cathy Williams
I had my car stolen and I had it towed to their shop. They are very understanding and did everything they could to help me get the information I needed for my insurance company. They also were able to help me clean my car out and a place to store it until my insurance could get to it. I would recommend them to anyone looking for an honest and trustworthy shop to take your car. I greatly appreciate everything Rick and Ryan did to help me.Service: Auto maintenance
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February 2023 by asfsaf safasfa
Would never use this place again. Prices are outrageous and overcharges for a simple diagnostic. Labor hours charged for the jobs are way over what the jobs actually take and the price for parts is inflated at least double what other local shops are charging. Tried to rip me off with a repair. Would never recommend.Services: Auto engine diagnostic
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November 2022 by Nikita Lipatov
Great service and pricing. Even the hardest tasks were performed and got my vehicle back on its wheels! Highly recommend !Service: General repairs & maintenance
