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March 2024 by Li-Wei Tseng
Very great service on going above and beyond to help me printing ???????
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February 2024 by E
The guy working at the store on 2/1/24 around 11am was unfriendly. I waited in line to speak to an associate because the label printer was stuck at the self serve kiosk. The male associate did not greet me or acknowledge me. He proceeded to walked over to the self serve kiosk and opened the label printer. I said ‘thank you very much’ but he just walked away without making any eye contact or saying anything. His facial expression was screaming “I hate you just go away”.Maybe he was having a bad day? Maybe he is a mute? I’m not sure.
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February 2024 by Rika
I've always use this store for my Amazon return, but this morning not a very good experience.A female staff refused to assist me with my Amazon return. I was the only customer in line. She didn't greet or say " I will be right with you" instead she told me to help my self by using a computer kios desk for amazon return. I'm not sure what's her deal is. Maybe she's having a bad morning? Or she just have a bad work ethic? Oh well I guess I'll try to do it myself and use the computer desk.. I was a little confused with the direction so I asked for help and guess what?? One of the female staff told me to read the directions on the screen.. I was like... are you kidding me ?. Luckily there's a male staff I'm not sure if he's the manager but he came to me quickly and kindly help me with the process. Kudos to him!
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December 2023 by Rachel Z
Great UPS! Even with a line they are able to get through customers far quicker than the staff at the local post office. Location is incredibly convenient too!
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December 2023 by Mike Wasserman
Staff was super helpful and friendly to send a Christmas package and help with an Amazon return. I think the employee who helped me was named Sammy? Thanks, dude!
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December 2023 by Brandon Na
Not sure why it had such a bad rating. The guys there were perfect with customer service and it was quick and easy. I just dropped off my frontier communications device and it was easy as 1, 2, 3
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December 2023 by Mark King
The rating should be higher than what Google shows. The employees were very nice and friendly. They answered my shipping questions and were patience with me! Wonderful people!
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December 2023 by varinder singh
Used this place many times in past , but I must saystore looks much more organized & clean since new owners overtook the place . Can definitely see the hard yards have been put in.and employees are helpful and efficient, shout out to the whole team . Awesome work , really impressed . Keep it up guys .
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November 2023 by Francis
I had a fantastic experience there! The staff was so helpful and kind, they even have a cool new self service desk which was super easy to use. Nice to see some you hardworking people with a good attitude, and the new owners are doing a great job. Will definitely be back to ship over the holidays.
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November 2023 by ariel mackenzie
I had a great experience at this store, all of the employees were very efficient and helpful. I highly recommend this location for all of your shipping needs. The new self-service option is really easy to use and I love it!
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October 2023 by Steve Phillips
My experience with this UPS Store is nothing but positive. I had an issue with one of the Amazon packages and store associate Sammy made the entire process so easy, he even went above and beyond in helping me with amazon app. I will highly recommend this store for any shipping or Amazon returns.
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September 2023 by Bob Jones
This will be a long review but please read it!I am at this location nearly every week either doing a return or shipping something out and I’ve seen A LOT!! And I mean I’ve seen the employees go out of their way to help customers in a way that is just above their pay grade! For example, a young lady building a box out of scraps and extra cardboard to fit real flowers for a wedding!! Or one guy who helped an elderly woman download and set up her Amazon app because Amazon returns get more complicated and complicated each day. and doing print jobs and helping multiple customers at the same time.. with a huge line waiting for them.Of course, I’ve also seen them struggle to help some customers. For example, a lady refused to pay $2 for an Amazon return label printout. Or another lady freaking out because the line wasn’t moving fast enough. Come on, seriously?I understand that it’s the store employees' job to be always nice and help you out no matter what but you can’t expect them to tolerate that kind of behavior all the time. They are human too, and don’t come in expecting to be treated like royalty.These guys have good and bad days and how they will treat you also depends on you! Read the directions before returning something and work with the employees to get that good customer service experience. If you are patient and nice they will make your experience at the store fun and quick! Just be kind!
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August 2023 by Alysa Kelsey
Walked in at 6:29 and they wouldn’t let me return a package (they closed at 6:30). Seriously inconvenient for those that are rushing to get there and miss a light. Super rude customer service as well.
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August 2023 by Bothell Martial Arts Academy
Wow! I can’t believe what I just witnessed! First, the manager or owner of the store was very rude then he had the audacity to argue with his female employee in front of customers in the store! The manager was very unprofessional and very rude towards his employee…not good for the business! The employee quit on the job and stormed off….it’s too bad because that female employee was very helpful and sweet. It appears by reading past reviews that they have had issues with staffing (go figure…). Good luck finding another good employee!
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July 2023 by Stephen Howell - Rock Int'l Playboy
I mail a picture to a very nice older lady for Christmas Dec. 2022 , she called me in tears because it was smashed. I went down to this store in person and was told it would be taken care of , iwent back 3 more times and called 7 times ..NOTHING!!!! THEY JUST BLEW ME OFF! I still have not been refunded $150 + shipping!!! AVOID THIS STORE!!
