“After submitting the warranty protocol for my unglued reel seat. I received a response from Kailin who gave me a couple options to bring in the rod or mail in the rod. I chose to bring in the rod and was greeted kindly at the warranty front desk.I then met up with Kailin who looked at the rod.She determined it was unfixable so she gave me a replacement.She was professional and informative. Overall, this was a positive experience.”
Sporting Goods
Sporting Goods
“After submitting the warranty protocol for my unglued reel seat. I received a response from Kailin who gave me a couple options to bring in the rod or mail in the rod. I chose to bring in the rod and was greeted kindly at the warranty front desk.I then met up with Kailin who looked at the rod.She determined it was unfixable so she gave me a replacement.She was professional and informative. Overall, this was a positive experience.”