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June 2025 by K A
The younger guy that closed Sunday 12th of January-legit ! He switch my phone over for me, very friendly, super helpful, great customer service.
***6/15/25- Ol boys name is Sergio M- Spectrum u should probably give this guy a raise, 6 months later he still remember me, I stopped due to a crack in my screen. Customer Service is unfortunately no longer a requirement in retail and rarely found these days.
Sergio M. makes Spectrum on 16th in Yakima worth the lack of coverage. 😆😂😆 #sergio4manager
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May 2025 by Robbin Gregory
Terrible customer service.
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May 2025 by Bonnie Quenzer
On 5/15/25 I was advised to go to Spectrum store and talk to someone about some fraudulent charges on my account. I talked to the assistant manager Cienna Gunter in great detail about the fraudulent charges on my account and what all took place. She was so helpful and we were able to settle the problem. Cienna was so nice, pleasant, and so understanding she was great. The problem was taken care of and you are so fortunate to have her as an employee.
Thank you
Bonnie Quenzer.
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May 2025 by Shane Nelson-Greenfield
Customer service at this store has always been top-notch. If you take the time to explain an issue, they will develop a course of action that is beneficial to you - usually replacing equipment.
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May 2025 by Michelle Cuneo
Mr Mora came over right away and found the reason my Internet was not working
So professional
And very nice
AWESOME EMPLOYEE … awesome service
Thank you Thank you❤️
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May 2025 by Barbaro Moya
The internet services has gone expensive without significant improvement. There are moments (hours) without signal in some parts inside my house. Now I visited them trying to get a new router to the new announced speed and I wasted my time. I had to take the old one. Can Spectrum have the good intention to send the information to the customer? When a costumer with more than 10 tears in the company waste his time he doesn't feel happy.
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April 2025 by Linda
Confusing phone info.
Problems with streaming.
No choices!
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April 2025 by Jacqueline-Marie Martin
When we first set up service we were paying roughly $40 a month. Within a year it went up to $78 a month. We found a better deal with another company. I returned our equipment & cancelled our account. It was on the 3rd of April. We were told our account was settled. Imagine my surprise when we received a bill for this month for $78. Apparently they don't pro rate and I was given the wrong info. Long story shot I just paid $78 for a service I've cancelled. I will never go back to them.
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July 2024 by Tina P
Very friendly staff and helpful too.
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July 2024 by Jeanne Richardson
We were having a problem with our cable box, a technician tried programming over the phone but it didn’t work, so within 24 hours they sent a technician named Riley, he changed box and was very helpful. Thank You.
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July 2024 by Pam Maison
Always very helpful, patient and professional here.
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April 2024 by Juan Sanchez
Bad service
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March 2024 by Ashley Carroll
Visited the store to return equipment. I definitely saved time by making an appointment. Great customer service!
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February 2024 by Kathleen Koch (WoodsyKnitter)
They never can help you only tell you to go online.
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January 2024 by Perry Ruckman
They were very helpful and pleasant to deal with.
