Timberland Bank is a friendly and helpful community bank where customers feel at home. Reviews note very knowledgeable service that feels like a community, not a big organization. Staff are there to help navigate financial needs with great customer service. However, contacting them by phone for account problems can mean leaving a message and waiting a long time for a call back. Many long-term customers are very satisfied, with one noting excellent service even while living abroad, with reliable follow-through on all requests.
I love my Chehalis branch! They are so caring and friendly and professional, I enjoy going into my bank, and am treated as not a customer, but a friend! Love them!💜
December 2024
I have had nothing but great service & cooperation from Timberland Bank for 20 plus years❣
May 2024
I started banking with Timberland Yelm about 9 years ago, I've had 1 case of fraud in that time, I reported it & was refunded the $$ within 24hrs of signing the report, I love the employee's, couldn't ask for a better bank
