Timberland Bank is a friendly and helpful community bank where customers feel at home. Reviews note very knowledgeable service that feels like a community, not a big organization. Staff are there to help navigate financial needs with great customer service. However, contacting them by phone for account problems can mean leaving a message and waiting a long time for a call back. Many long-term customers are very satisfied, with one noting excellent service even while living abroad, with reliable follow-through on all requests.
I love Timberland Bank in Yelm. I have been banking there for many years. They are friendly and helpful and make you feel like right at home. I have had accounts at other banks in Yelm but Timberland Bank is my favorite!
August 2023
Very Friendly and knowledgeable. It feels like a community instead of a big organization. They are there to help you navigate the many nuances of your Financial needs!
July 2023
Phone number is for their main branch and if you're having account problems you have to leave a message and it takes forever to get a call bac
