KeyBank, based in Cleveland, is one of the largest bank-based financial services companies in the United States, with assets around $93.8 billion. It offers a wide range of services including investment management, retail and commercial banking, consumer finance, and investment banking to individuals and businesses both nationwide and internationally. Customers can access their accounts and financial products through various channels such as branches, over 1,200 ATMs, telephone banking centers like 800-KEY2YOU®, the website Key.com®, and a mobile app available 24/7. Reviews highlight the friendly and efficient staff, with particular praise for tellers like Laurie Hoover, who is described as welcoming, helpful, and always having a positive attitude. Customers appreciate her quick and attentive service, especially when closing accounts or handling inquiries. Longtime clients also mention friendly staff like Janet and Jocelyne, making banking a pleasant experience. Overall, KeyBank is appreciated for its professional, friendly employees and convenient services, with some customers noting that staff like Laurie make the banking experience exceptional.
Lori is so kind, I always have the best experience with not only key bank but this bank in particular! Everyone is so knowledgeable and I appreciate the kindness every time I walk in. THANK YOU LORI
November 2024
Been here for years. Never had any issues. Janet and the crew are friendly and know their stuff. Besides coming for business My favorite part of coming is making Jocelyne smile.
August 2021
I opened an account here the other day and they were very professional.
