Victra, an authorized Verizon retailer in Yelm, WA, aims to provide an outstanding experience for its customers. The store offers a wide selection of wireless devices, including phones, tablets, and accessories, along with dedicated service. Customers have noted the efficiency of the service, with one visitor surprised by a quick process when purchasing a new iPhone 16 Pro Max. Many reviews highlight the helpful and respectful staff, including praise for individual employees who assisted customers with kindness and patience. One customer shared that the team helped resolve an insurance issue, showcasing their commitment to customer satisfaction. Another noted the exceptional service provided to elderly customers, ensuring they found suitable devices. Staff members like Cody and Tyler received specific commendations for their knowledge, positive attitudes, and willingness to spend time answering questions. Overall, the Yelm Verizon store is seen as a trustworthy, friendly place where customers feel valued and supported.
She was absolutely amazing. The first person I had she was great too, but she wasn't fully helping me. This second girl that was helping me, absolutely amazing. She helped me fix it. It may have took some time, but she did absolutely amazing if I could give her a 10, I absolutely would.
July 2025
We headed to Verizon to get a new iPhone 16 Pro Max, and we were fully prepared for a long wait. To our surprise, we were in and out in just 42 minutes! The service we received was fantastic—our representative was so patient and kind, not only with us but with all of her customers. What a great experience!
June 2025
Kim was very friendly and knowledgeable! Great experience In the store today.
