Victra, an authorized Verizon retailer in Yelm, WA, aims to provide an outstanding experience for its customers. The store offers a wide selection of wireless devices, including phones, tablets, and accessories, along with dedicated service. Customers have noted the efficiency of the service, with one visitor surprised by a quick process when purchasing a new iPhone 16 Pro Max. Many reviews highlight the helpful and respectful staff, including praise for individual employees who assisted customers with kindness and patience. One customer shared that the team helped resolve an insurance issue, showcasing their commitment to customer satisfaction. Another noted the exceptional service provided to elderly customers, ensuring they found suitable devices. Staff members like Cody and Tyler received specific commendations for their knowledge, positive attitudes, and willingness to spend time answering questions. Overall, the Yelm Verizon store is seen as a trustworthy, friendly place where customers feel valued and supported.
We had a great time working with Delaney to get our new phones and tablet set up! She was a great help in explaining prices and different qualities of the devices we were purchasing! She needs her own store ASAP
September 2026
They were very good but getting a new phone e is like buying a new car.
August 2026
Outstanding customer service from everyone here during my transition from another carrier I worked with everyone. I highly recommend this branch of Verizon and all of the people in it.
