“This bank has saved me a lot of grief multiple times. I work at the Walmart the bank is in and it's such a convenience they're open for a few hours on Sundays .”
Closed
129 Main St
Banks
“I just opened a checking account, it was very simple because branch manager explained every single thing like fees, advantages and disadvanteges. They all are very friendly and helpfull. Thanks for their all time and trying to do their best for customers. I can strongly suggest to have a bank account in United Bank for sure.”
“Interest rates on savings are better than BB&T/Truist. Friendly, helpful staff and overall great experience. I've seen better online banking interfaces, but theirs definitely isn't bad; the customer service and cash-money numbers make up for any minute digital deficiencies. You won't regret banking here, especially if you live close by.If you're thinking about robbing this place, don't. They're good people who don't deserve that kind of stress. You'll get caught anyway. Crime is stupid. Make smart choices, like opening an account here.”
“Banking is a business but must keep the customer first. PCB does so, I appreciate the Oak Hill-Mt. Hope-Beckley branches and the staff at each. I can't imagine other locations are not as good. Someone in Franklin, WV is doing a great job at running a bank!”
“The only teller I've ever encountered in my 27 years of banking questioned a federal postal money order and if it could be deposited. She gave me attitude and massive stink eye for the 15 minutes it took her to figure out it was legal. Please get genuinely skilled tellers with actual customer service skillsShe called and apologized after I left this review, which is boss, thank you. Originally this was one star. I'm pretty impressed that a BANK can apologize (unlike politicians, CEOs and spiritual / church leaders.)Yet the explanation is that they receive fraudulent money orders all the time. May I suggest not treating your customers like criminals. What ever happened to innocent before proven guilty?And it was still a FEDERAL POSTAL MONEY ORDER. So the explanation was rationalization and paltry in comparison to a genuine apology. Management obviously forced her to call and apologize.”
“Great bank I've never had any problems since I've started banking here, great staff especially Donny Gwinn he's always so nice and goes the extra mile to help his customers and is great at explaining everything you need to know about your accounts!”
“I'm a waitress, which means I always have ones. These girls helped me deposit over 1000 in one's and didn't complain (as other locations have), but laughed and joked the whole time. I am very thankful for the cashiers and all they do!”
Closed
1 Park Ave
Banks
“Amy Lilly is an wonderful asset to your bank .. I called because of a problem with debit card and she went out of her way to make sure the situation was taken care of ... thank you so much Amy!”
“They’re cool people, very nice. They guy that helped open my account was very nice and was willing to explain to me what was going on when I opened the account. They are nice and professional at this branch, 10/10”
“I just don't understand the bad reviews. We have had nothing but kind people, prompt service and they are there when we need them. They have money, we need money, they lend money, we pay them back. I'm sure if you don't pay them back the customer service may get a little less than kind so pay your bills.”
Open 24 hours
500-600 Neville St
Banks
“I have been a customer since they were One Valley. Karen Ewing just helped me get another business loan and the process was smooth as anything I've ever done before. We have all of our money in BBT, our home loan, and our 401K. They are the best in the business!”
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