-
December 2023 by Squiggles T.
Ok, so this is kind of a mixed review. The people at L&S are always friendly and polite, they have a nice waiting area and restrooms, and I have no complaints about the work they do. BUT: if you go to their website, you will find that they have an AI who tries to help, but is very limited in what they can do, and if you try to use the automated scheduler, you can only schedule for an oil change or a tire rotation I think? Anything else you have to call and speak to a person. Which is fine, except, why go through those extra steps if you're going to end up calling anyway?Also, it has happened to me multiple times: I have an appointment scheduled. I get texts to confirm the appointment. I arrive at the service department, they look me up, and then they ask, what are you here for?That's concerning. Do they not make note of what the appointments are for? That could be an issue if they need parts to do a job. Or, do the individual service reps not have access to each other's notes?So, my car gets worked on, inspected, etc, and someone comes and tells me it's done, and, they always say, You don't have to do this today, but the next time you come in, you should think about getting X done. Ok.So, the next time I bring it in, they say, What are you here for? And I tell them, I'm here for X. And they look surprised and say, Are you sure you need that? A brief check. No, you're fine. BUT you should probably think about getting Y done next time you're here...So. A wasted trip. And I don't know whether my car actually needs something done, or they're just trying to get me to pay for additional servicing. You would think, either way, that they would be consistent about what they told me, because, as it is, I've gone to someone else to get tires, and I just canceled an appointment for brake maintenance, because, after being told the last 3 times I went, that I didn't need to have brake maintenance done but I would the next time I came in or I wouldn't pass my next inspection, they lost my appointment, and acted like this was the first time brake maintenance had ever been mentioned. Nice, polite people, but I'm tired of this conversation every time I go in, so I'm starting to look for other places to get work done, just to avoid this nonsense.
-
September 2023 by Jackie B
The service technician misdiagnosed issues with my vehicle and after over a week of unnecessary repairs I was left with a bill of more than fifteen hundred dollars. I took my vehicle to the dealership for an air conditioner issue and they replaced multiple items that the service technician stated was the issue without any success and I was left to foot the bill for work done that did not actually fix the problem. The service technicians have no clue what they are doing and the assistant manager, “Okey,” in the service department lied about repairs and then was persistent that he stated otherwise. I have had multiple bad experiences with this location however after hours of trying to repair the issue myself I was left without any other option other than to take my vehicle to the dealership. And as in times past, I experienced once again bad services. I wish this was not the case and that the dealership is more trustworthy and reliable however this location and its employees and service technicians are an absolute disgrace. I am now getting rid of my vehicle and switching to another brand in hopes that I will never again have to experience being exploited by the L & S Toyota of Beckley, West Virginia.
-
July 2023 by Adventures with Steph
Ronnie is an amazing person!!
-
February 2023 by Abdul Wajid Muhammad
They said they changed nMy sway bar links 2 months ago. But today I findout in Moses Toyota today my swaybar links are not changed. I paid and I have receipts but within 2 months they are again breaking it. Be aware of them. They are just scamers. Twice u went and they charged me diagnosed charge but my issue did not get fixed at all
-
January 2023 by Little Joe
Super bad attitude, like we’d run over their dogs or something, and one guy looked me right in the face and lied to me about service he’d assured me would be provided. Not gonna name names because that guy is usually pretty nice & on the ball and I feel like the lady breathing down his neck was the problem, maybe she was the boss & he was just scared of her, but it sure didn’t do us any good. Will just go to a different location next time.
-
December 2022 by Gary Swope
Other than the lack of inventory in which seems to be a sign of the times, the customer service is above average for a car dealership.
-
September 2022 by Jessica Marvin
Everyone is always so nice I bought my car August 2021 new and they did everything in their power to help me get it. And I love that they change the oil and you get a free inspection sticker for a couple years as well.
-
July 2022 by Janis W.
My husband and I were driving to Ohio from Yorktown, VA when we experienced car trouble near Beckley, WV on I-64 W. We contacted AAA, and they sent Glen's Towing to take my SUV to L & S Toyota for service. They did a quick evaluation and discovered the radiator had a hole in it. Oakley, the service advisor, said they would have a new radiator sent from another business and get it replaced. We were waiting in their comfortable waiting room when we were advised that the wrong radiator was sent. Since they couldn't get another radiator sent over before they closed, we had to decide if we would stay the night somewhere (no!) or try to get a rental car and continue our trip to Ohio. My husband called Enterprise Car Rental, and they gave him the confirmation number and took our credit card info to reserve it. Since we had no way to get there before they closed at 5 pm and it was pouring rain, the service manager, Kevin Trzicak, drove him to Enterprise, got there before 5 pm, but they were closed. Not happy. Kevin then called Oakley, and he arranged for another car rental, Hertz, to wait until Kevin drove my husband there to pick up a rental (very happy). Kevin even helped us unload our SUV and load up the rental, and we were soon on our way. We picked up our SUV on the way home and returned the rental. Kevin and Oakley saved our vacation. They were so professional, caring, helpful, and concerned about us and the repair of my SUV. I highly recommend this dealership and their staff for their repair work.
-
May 2022 by Stephanie naylor
I am treated quickly and well. They are a great staff and they let you know about issues you may not be aware of. I recommend them
-
May 2022 by Jg Finney
Took truck in for recall. About 1 hour wait.
-
March 2022 by Travis Webber
Horrible customer service, especially the managers!!!!
-
March 2022 by Missy Matics
There wasn’t any pressure from Mike. Ronnie was absolutely amazing. He explained all the paperwork clearly. They were both kind, patient, and understanding. I felt like a friend, not a sale. They are true assets to L&S.
-
February 2022 by Kayla Monroe
These guys were awesome. We came from a previous dealership that wasn’t very helpful. These guys knew our situation and helped us a ton. Got us a great deal Toyota makes you feel at home. They were awesome with my son with his needs they made him comfortable and worked around him that means a lot. A lot of places don’t understand Autism or special needs when a child is hyper from ADHD but they did. Highly recommend!!!!
-
February 2022 by Mary Sayers
Very clean nice seating area people friendly
-
December 2021 by David Tabor
Probably the best sales experience I have EVER had! From sales helping us to navigate the new interior to the finance explaining everything in fine detail…nothing was overlooked. And they were there late to get us into our new vehicle…not caring how long it took. You just don’t get this kind of service anymore! Thank you Mike Sheppard and Angela Morgan at L&S Toyota for all you did for us
