L & S Toyota of Beckley Service offers a positive experience for customers, emphasizing great service and a welcoming environment. Families appreciate the indoor play area, which keeps kids entertained while parents wait. Despite some challenges with inventory, the customer service consistently stands out. Customers have shared their satisfaction with the staff, noting their friendliness and willingness to assist. One customer highlighted a significant experience where service advisors and the service manager went above and beyond to help during a car trouble incident while traveling. They provided quick evaluations and arranged alternative transportation, showcasing professionalism and genuine care for customer needs. The service team is known for their efficiency and transparency, informing customers about potential issues and ensuring they feel well taken care of. Many customers have noted the lack of pressure during the buying process, with staff taking the time to explain procedures clearly and treating customers like friends. Overall, L & S Toyota of Beckley Service is highly recommended for its exceptional customer care, commitment to service, and supportive atmosphere.
Great experience from start to finish, great service and always FUN in the indoor play area for those with young kids to older ones that like to shoot hoops or play corn hole!
December 2022
Other than the lack of inventory in which seems to be a sign of the times, the customer service is above average for a car dealership.
September 2022
Everyone is always so nice I bought my car August 2021 new and they did everything in their power to help me get it. And I love that they change the oil and you get a free inspection sticker for a couple years as well.
