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March 2024 by Rachel B
We only stayed one night but will definitely stay here again next time we visit this awesome little town. Mama D greeted us when we checked in Friday night, very pleasant and welcoming. The hotel sits back from the road so no highway noise, very comfortable bed and loved the 2 room suite. Great breakfast this morning. I'm so glad I read reviews for this and others before booking. SureStay definitely did not disappoint. Thank you!
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February 2024 by Jacob McGrew
This is the most basic Best Western where I have ever stayed.Pretty generic. But the main issue was that I got locked out of my room.Not only would my key card not open the door, but the very surly night desk agent couldn’t get it to open either.And was extremely obnoxious. And eventually went down and got a physical key that opened the door. But he seemed very annoyed that he had to come up one flight of stairs and assist me.I am an Expedia Gold VIP member. And have never received such poor service at the one hundred plus hotels where I have stayed in the past five years.I would suggest that management reach out to me for a full accounting.Nearby activities: Amazing state park with Hot Springs. Berkeley Springs is a beautiful town. But this hotel is nothing special. And they need to find employees who are not downright rude and obnoxious.
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February 2024 by MIDGARD VIKING
We stayed in the family room it was clean and spacious. Staff was nice, we had breakfast there twice it was good, but the upper floors are a bit squeaky.
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December 2023 by Lisa D
The hotel is convenient, clean, and the service was good. Breakfast was fine, nothing spectacular. The downside to this place is the noise. There is no soundproofing. We could hear guests in other rooms snoring, peeing, and walking on the floor above. If you are a sound sleeper you'll be fine. If you wake easily, ask for a room on the top floor. The rooms were very clean and had all the required amenities including a fridge in the room.
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October 2023 by Margaret Stern
We love this motel and always stop by for a night. We have actually go there for a mini vacation. Love the pool and the covenant restaurant across the parking lot. Will continue to stay as long as this motel is
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October 2023 by Gravel Rider
We were very happy with our stay at this hotel. We were there during the apple butter festival in town, so the hotel was booked and busy.However, the service was great and the prices were fair.One negative I will note, however, is when we called the hotel to book, we asked if it was close to downtown, as we wanted to walk to the apple butter festival. We were told something along the lines of 'Let me put it this way, there are only four traffic lights in town, and we're by the fourth one.' This insinuated it was right it town. It is not. It is not a walkable location to downtown. Due to both distance (not because we're out of shape and can't walk; my wife and I are both long distance runners) and tight shoulders on a heavily trafficked road.
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September 2023 by Rhonda koehn
Nice older hotel..beds much more comfortable than country inn in town..We stayed 3 nights here..Only had 2 concerns on our stay..Only enough hot water for 1 person to shower the rest had cold ..semi cold showers.And the far end door had no weather stripping..2 inch gap under the door..And swampy area just out door..Afraid they are gonna have snakes coming in if they don't fix soon...Will stay again...
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September 2023 by Angela Twigg
Rooms are clean, good location and nice customer service. The breakfast is great. I've stayed here twice and will continue to stay here when I'm in the area.
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August 2023 by Erica Price
Nice stay here. Our room was clean and cozy. We got the whirl pool room. They have a full breakfast in the mornings, which consisted of eggs, sausage, make your own waffles, as well as, cereals, yogurts, etc. There is a nice outside pool, but we didn't get in it. There was also a restaurant Angus and Ale, that is located in the parking lot of the hotel. It was delicious and convenient.
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August 2023 by MaryJo Baker
Very pleased with everything during our stay.The room was clean and our housekeeper was very attentive to our requests.The front desk ladies were beyond accommodating in everyway. They were very friendly. The pool was relaxing and clean.The location was close to everything. We will definately stay there again!
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August 2023 by Nina Rezai
I recently came here with my mother and aunts for a ladies weekend. This is a quaint option for lodging in Berkley Springs WV. The simple appointments and cabin feel made for a comfortable stay in the mountains. The breakfast was decent for the all inclusive price and we loved the option of having the pool for day lounging. Our only complaint was that since the whole town shuts down at 9pm it would be nice if the outdoor furniture was in better condition and/or we could have somewhere to sit together other than our rooms. The pool is closed at 9 as well and the lobby only had 2 chairs in it.
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August 2023 by Judi Morrow
Great place to stay for night before we continued on our trip. Breakfast was very good.
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August 2023 by Ric Soares
No complaints around service and location but the room was not great. Room was clean but smelled not good and it was clear that the smell was mostly coming from the HVAC's filter. The ground floor room's window was a sealed fixed window, not operable so there was no way to get fresh outdoor into the room. Running the AC stank up the room so it was a catch 22 if you wanted to dehumidify the air and avoid old room stink. I would not stay again because the window do not operate and the Filter needed more frequent cleaning.
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July 2023 by J
My wife and I had a great experience at this hotel. The staff was polite, professional, and the service was wonderful! The hotel provides a hot breakfast buffet (eggs, sausage, waffles, biscuits, etc.) every morning and there's a small but nice outdoor pool which allowed me to do a little swimming and soak in the sun.Our room was also very clean and it came with a television.This hotel is also located near Berkeley Springs State Park which is a plus!!Highly recommend this hotel to anyone who wants to visit Berkeley Springs, West Virginia.
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July 2023 by Nicole Searfoss
Dolores "Momma D" checked us in, suggested to us where to eat, where to visit and just talked. She made us feel so welcomed and comfortable.The room was just what we needed for the evening. Nothing to fancy.Dinner was delicious, restaurant was on site, staff was amazing there.Breakfast was hot, delicious and plentiful.We enjoyed our time here and would definitely go back!
