Mobile Phone Accessories near Bluefield, WV

“Had a great experience getting new phones and switching back to T-Mobile today!! We left T-Mobile for AT&T and instantly regretted it. Two months with AT&T and we said enough and made the switch back to Y-Mobile. Trisha was extremely knowledgeable, helpful, and patient with us. Thanks again Trisha!!”

“First, I want to express how helpful, engaging and professional both employees at the AT&T Bluefield, WV Mercer Mall location were 3/28/2026. Both employees looked up and smiled as we came into the store. I explained the issue I was having with my android phone and Amber readily offered to look at it.

**Amber fixed my phone in less than 30 seconds.

Second, while she and I were discussing the phone, I asked if it would cost to look at it and would there be a charge to fix it? She said that I was one of a growing number of customers who were asking a similar question about being charged.
My husband and I had made separate visits to the AT&T store located in Bluefield, WV in the strip with Lowes. He went about 6 months ago and I went 3/23/26. Amber showed us an advertisement sign about an insurance for all electronic devices in our home for about $25.00 per month and asked if this is what we were told about when we asked someone at the AT&T location near the Lowes store if someone would work on our phones. No, I was told that no one works on phones at the AT&T location near Lowes in Bluefield, WV any longer and that if I want my phone looked at it will be $25.00 up front. My husband was told a similar thing and was not told about insurance or a monthly subscription for all devices in a home.

This is on top of no associates in that store looking up to greet me or the other 2 people who entered the store while I was waiting. Make of this what you will.

Thank you for assisting me with cheerfulness and such professionalism Amber. Kat”

“Kaitlin was such a huge help , she was right on point with what we wanted , i suggest everyone go see her or Amber!! great customer service from both of them?”

“We came in at around 5 PM and Lindsay was working with a group of unsatisfied customers. She spent her time attempting to satisfy their demands as best she could and still made time to speak with us. She stayed late and ensured we got 5 star service as well. The call center reps she was being very gracious and patient with were not helpful at best, but she maintained a positive attitude and advocated for her clients. It was very impressive and we definitely appreciate the effort she put in to get us our iPhone 17! Hero of the night!”

“Thank u!!! For helping 3 at one time customers that's multi-tasking, being patient with some of us that wasn't able to hear that well..... U went above and beyond to make sure everyone was taking care of before leaving. Sometimes being a problem solver, polite while doing so should go a long way. Keep doing a good job!!”

“I chose to come from Princeton to Bluefield to purchase 2 phones during the holidays .. no offense, Princeton location .. however, I received the most excellent customer service from an employee named James. He was very kind, informative, prompt ...I arrived there a week later to make my purchases and to start a family plan (which btw, they have THE BEST deals for u & ur family, friends .. to not pay as much if 2 or more ppl want 2 go n 2gether & save some money - - which I'm quite sure N E 1 out there is all about doing)Very much happy with my decision to switch over to Cricket .. as well as save money doing so. Thx for letting me share. manyBlessings 2 u & urs”