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“I have been a customer @ this branch for many years, & they always are super courteous, professional, friendly, & efficient! Ms. Rodriguez & her entire team are dedicated to their customers, & making sure they help you when you need it the most. I highly recommend the Charles Town Branch for all your banking needs, & you will get real customer service and support for every transaction no matter the size! Lastly, if need any Brokerage help, be sure to visit with Mr. Adam Stewart, who has an office in the same Branch.”
“I've been here for years If I have a issue it's literally solved right then. Wish they give a long-term customer a loan. I have iffy credit but my check is posted there every month and has been for years. Is 632 credit that bad I guess so. I can could not get a 500.00 loan. That's my only issue. Someone should help the disabled once in a few years. I need A car to go to Dr appointments. And get food I can't depend on others. Thanks”
“Whether the drive-through or at counter, I haven't had any issues. We have had an account with them for about 11 years now. We appreciate the convenience of the bank being close to home.”
“The bank manager was very helpful when we had to set up a business account last year and has always been very polite. We had some identity theft last year and he was very responsive and proactive to resolve our issues. Sometimes there is a line for the drive-thru and it takes a while to get through it, but our other bank also has lines so I think to some degree it is normal. Even though they have now become Truist, I still prefer to call it BBT.”
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“Missy Castle has waited on me several times over the many years I have banked at BCT. She is always pleasant and kind. She always has a smile on her face, even when she is very busy! I know I will be well taken care of when I am at her window!”