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8:30AM - 5PM
2971 Charles Town Rd, Kearneysville
Banks
“I had a great experience with this facility when I was living there AND when I moved. I want to give a shout out to Roxanna and other staff members there who went out of their ways to assist me. Thank you so much for your quality services.”
“Thank you to Mikayla at the King St. BCT in Martinsburg for the wonderful help she provided. She went out of her way to make sure all of our needs were fulfilled and did it all with a smile on her face. That location is always a great experience us.”
“I absolutely LOVE this bank! Excellent service! The ladies are all so nice and friendly. Extremely helpful. The best part is always being welcomed with a hello or good morning and they remember my name. Good customer service is so hard to come by these days but not here. These ladies are all wonderful. The bank hours are great and everything they offer. Thanks ladies!!!”
“I’m happy to say that my experiences with BCT have been positive for the 30 years we’ve banked here. Everyone is so friendly and helpful! I love being with a small town bank and recommend it to everyone. My most recent transactions have been absolutely the best, speaking with Kimberly Hayes, who could not have been more helpful, informative, friendly, professional, patient, and kind, an excellent person to clearly answer all my questions and make me feel at ease. Many thanks!”
“Missy Castle has waited on me several times over the many years I have banked at BCT. She is always pleasant and kind. She always has a smile on her face, even when she is very busy! I know I will be well taken care of when I am at her window!”
“My son needed notary services for some important documents, and the staff went above and beyond to make the process smooth and stress-free. The notary was knowledgeable, patient, and made sure everything was completed accurately. It’s clear that the team takes pride in their work and truly values their customers.”
“Been with this bank since I was 18 and here I am 28 about to get a loan from them. Got approved ?? definatly recommend this bank also they have direct deposit. ??”
“I have been a customer @ this branch for many years, & they always are super courteous, professional, friendly, & efficient! Ms. Rodriguez & her entire team are dedicated to their customers, & making sure they help you when you need it the most. I highly recommend the Charles Town Branch for all your banking needs, & you will get real customer service and support for every transaction no matter the size! Lastly, if need any Brokerage help, be sure to visit with Mr. Adam Stewart, who has an office in the same Branch.”
“Been with them thru thick and thin, many name changes, but the people make this place for me. They have always went above and beyond to take care of me and any issues I've ever had have been resolved quick. Foxcroft is my main branch but Edwin Miller Blvd team is also great and always ready to help!!!”
“I switched to Summit from Wachovia a long time ago and I can't ask for a better bank. They're always helpful and friendly. Seriously the best bank I have ever dealt with.”
“I have been a member of Eastern Panhandle Credit Union since we move to WV in 2001. Great experience through the years and very warm atmosphere! Tina, Heidi, Shelly, and every member of the staff were phenomenal.We have moved from WV to GA in 2017. Since then I have called the Eastern Panhandle Credit Union multiple times needing help. I can't say enough good things about both Tina and Heidi. I am not even actively banking there, but they helped me tremendously!! Every time I had them on the other end, they were very professional and very friendly. Thank you so much for your dedication to make every person feel great!”
“I’ve had an account with United Bank for years now and rarely use it, but in a pinch today I needed some documents notarized so I came inside. Hunter was super nice and they were even nice enough to print the documents rather than me going to Office Depot. I’ll keep my account here open thanks to their kindness and the convenience. Thank you!”
8AM - 6PM
1861 Edwin Miller Blvd b, Martinsburg
Banks
“Kelly has been so hopeful and solved many of the problems. Thank you.Customer service is horrible. They closed my account without even notifying me even though it was actively being used. Got the account reopened supposedly, had to call multiple times. Everytime I called they never tried to hear what I was saying and would start talking before I was finished saying let me get you this person or that person. Account was finally reopened and got my check deposited. Perfect or so I thought ? go to use my card, it doesn't work. Drive to the ATM did a balance inquiry, it knows my account number but the card is invalid. Explanation please! Needless to say. I'll be closing the account after bills are finalized. In the beginning it was a great bank but I highly recommend you find another big with better communication.”
9AM - 5PM
1945 Edwin Miller Blvd, Martinsburg
Banks
“I Was in the Martinsburg office this past week to set up an account and apply for a credit card to build my credit. I had soo many questions and the amazing service from the young lady named Catherine was wonderful. She was very patient with me and gave me all the answers I asked and if she didn’t know the answer she called to get the answer while I was there. I left there feeling secure and happy with all the help I received. I will highly recommend this to anyone that doesn’t understand or is wanting a great bank to work with especially with ms. Catherine.”
“My family and I have always banked with First United, and we have never had any major issues with them. They are very good at what they do and everyone there is so polite and helpful. I’m glad I chose to bank with them.”
“Wow! Tisha took me right in! I was having a hard day waiting in the heat at 8 am in the parking lot waiting for the lobby to open at 9. She came out and saw me waiting in the heat and took me in 20 minutes before their lobby opened. Thats a person who cares about their customers! I prayed to God and he sent me someone who cares! Thank you Tisha for being so helpful with all of my requests of getting a new card, changing my information and cashing out. I appreciate you being so helpful and going above and beyond for your customers! Appreciate this bank!”
“I'm a manager next door at dominos. And I also use this as my personal bank everyone there is cool. Never have problems but I'm also not 50 years old and don't know how to use the online system. These other reviews are dumbDon't listen to them.”
“I've been here for years If I have a issue it's literally solved right then. Wish they give a long-term customer a loan. I have iffy credit but my check is posted there every month and has been for years. Is 632 credit that bad I guess so. I can could not get a 500.00 loan. That's my only issue. Someone should help the disabled once in a few years. I need A car to go to Dr appointments. And get food I can't depend on others. Thanks”
“I stopped in here recently for the first time, being a newer member in the past 6 months. I had to buy a cashier's check for the first time. The manager saw I wasn't being helped and took it upon herself to conduct much appreciate professionalism in asking what I needed and walked me to her office. she helped me with a couple concerns I had. very appreciated...”
“I have been with this credit union for over 20 years and never had an issue with them. The staff at edwin miller are thr best and always friendly. You want a good bank then come to this credit union.”
“Whether the drive-through or at counter, I haven't had any issues. We have had an account with them for about 11 years now. We appreciate the convenience of the bank being close to home.”
9AM - 5PM
148 S Queen St, Martinsburg
Banks
“Nicholas and Tammy were truly amazing workers. Their customer service was top notch. Nicholas was kind, patient, and willing to explain things nurmerous times without hesitation.”
“The bank manager was very helpful when we had to set up a business account last year and has always been very polite. We had some identity theft last year and he was very responsive and proactive to resolve our issues. Sometimes there is a line for the drive-thru and it takes a while to get through it, but our other bank also has lines so I think to some degree it is normal. Even though they have now become Truist, I still prefer to call it BBT.”
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“Linda is the best teller that this bank has ever had and we have dealt with this bank for about 40 years.When she leaves you will be loosing a wonderful person. Cathy Whitmore”