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August 2025 by karen hernandez
I can’t say enough good things about this company. They were the most affordable and reliable .. by a lot! They initially told me they’d arrive within 30-40 mins. They arrived within 20 minutes. To top it off, Jeremy had great customer service!
Definitely recommend.
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August 2025 by ximena hernandez
Good and fast service 👌🏼 Jeremy was so much help
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July 2025 by Amala Williams
I 100% recommend this company! We were broke down on the boulevard in Charleston. From the time i called, till the guy got there.... took maybe 10min. Fast, efficient & didn't charge us & arm & leg. It turns out, we know the tow truck driver, Dusty Harmon! He towed it from Charleston to our house in Chelyan for $95. Not bad at all. Thanks American Towing!!!
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June 2025 by Kacie Winters
Update: it indeed was my battery, had a NICE man jump it within 5 minutes.
I never put in complaints but this towing company is terrible. I know my car and what is wrong with it and they barely hooked it up to a jump pack for 2 minutes before saying it wasn’t my battery when I let him know that it’s always taken a minute even with a jump pack. I’ve never had someone that big of a butthole claiming he “knows what he’s doing”. The younger dude he was with or training was nice but the bigger older man was awful. I would not recommend. I don’t know if he as an issue with females or just a complete butthole.
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April 2025 by Amber Carper - Short
I would push my car 15 miles alone in the dark on the coldest day of the year before I called these crooks.
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March 2025 by Rusty Nail
Piss poor excuse for a towing company... Charges you 160 dollars to get YOUR stuff out of YOUR vehicle then wanting over 700 to get your vehicle back.... Wouldn't recommend...
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February 2025 by Miles Berger
What a miserable outfit who can't even respond to a AAA service call. Would give zero stars if possible
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September 2024 by Alex Dorris
Mechanic showed up to check out my freightliner in half the time the dispatcher told me, much quicker than most companies. Quickly diagnosed the problem and got a substitute truck headed my way, no complaints. I've waited far longer with other companies in the past
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May 2024 by Bobby Jespersen
Heed the warning of these reviews. Horrible company!! I called in for a tow at 7:00 at night and was given a 4 hour window. I was told there was 1 call in front of me that was a "priority tire change" on the interstate and that I was next in line. After no updates by text as promised I called back in multiple times, at 11:00 they tell me they're not coming. By now any other options I have are closed and I am stuck after waiting 3 hours. This happened to me exactly the same way about 2 years ago with this same company. They also towed my infinity g35 since then and drug the whole front of my car on the bed of the truck. The driver told me that was completely normal and was the reason manufacturers of car installed the plastic drag plates on the bottom of bumpers!!??.
I will say that Triple A at least tried to reason with them in an effort to change their mind about coming after the truck but the dispatcher literally laughed as she told us that he was not going to take the call. These people are a joke don't waste your time, call ANYONE ELSE. Unprofessional, they lie to you because they are only interested in the fast easy money tows. Wish there was a way to take back the 1 star I have to give them so I can leave them with the same exact zero that they left for me. Do better or close your doors, that simple
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February 2024 by Kc Pauley
I don’t usually leave review so this is out of the ordinary for me. I’m 21 and I drive large vehicles for work that have needed towed several times. This time it happens to be my car, a mustang, that had gotten caught on the smallest patch of ice. I called AAA and asked if they could simply winch my car about 1 foot back onto the scraped pavement. They said sure absolutely, that it would be about an hour. . I would’ve just left my car where it sat except it was on a steep incline and I felt uncomfortable with it being on ice. Two hours have passed and I called because I hadn’t heard anything. The same woman answers and said “The driver said that couldn’t get to you”. I’m not sure how considering both sides of the hill was completely scraped. There were no obstructions to compromise the drivers ability to get to my car, I personally made sure of that. The issue really was is I sat there waiting for the tow truck that evidently was never coming. Why wouldn’t you just call the person to tell them that ? I wouldn’t rely on this place in the most dire of situations.
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January 2024 by A P
I don’t usually leave review so this is out of the ordinary for me. I’m 21 and I drive large vehicles for work that have needed towed several times. This time it happens to be my car, a mustang, that had gotten caught on the smallest patch of ice. I called AAA and asked if they could simply winch my car about 1 foot back onto the scraped pavement. They said sure absolutely, that it would be about an hour. . I would’ve just left my car where it sat except it was on a steep incline and I felt uncomfortable with it being on ice. Two hours have passed and I called because I hadn’t heard anything. The same woman answers and said “The driver said that couldn’t get to you”. I’m not sure how considering both sides of the hill was completely scraped. There were no obstructions to compromise the drivers ability to get to my car, I personally made sure of that. The issue really was is I sat there waiting for the tow truck that evidently was never coming. Why wouldn’t you just call the person to tell them that ? I wouldn’t rely on this place in the most dire of situations.
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October 2023 by W.D. S.
It's been a month, so I'm hoping I got the right towing service.Enterprise gave me a new Chrysler Pacifica mini-van with 13,000 miles on it - it made it through 2 days of driving to land me in Charleston, West Virginia. Went out one afternoon to find all electrics dead. AAA responded with Glen's (I believe) and a driver 'Rick' (again, I should've submitted this last month). Great guy - attempted a jump in parking lot of Best Western/Charleston, no dice, he suggested we head over to local Enterprise, we did, they sent us to the airport Enterprise, he took me and the van over there and he waited with me at the desk for keys to a Grand Cherokee (also new) which would ultimately get me through 7 days of driving, trouble-free. Many thanks to 'Rick' and his outfit for the 3 hour investment of time.
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September 2023 by Farhan Ahmed
Best in the area
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August 2023 by Derrick George
The staff at Hansford and driver James were extremely transparent and helpful. The tow experience itself was beyond reproach, dealing with AAA themselves though is an entirely different story unfortunately.Service: Car towing
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May 2023 by Tracy
American towing is a joke Tow truck driver at was very rude when I requested a tow for a vehicle I had just bought and tried to nit pick every little thing and tell me he wasn’t going to tow my vehicle then once he got here refused to drive to the address claiming road work but the workers came an assured me that he could have came through but chose not to then when I asked him if he could at least help me charge my battery and said absolutely not I’m not driving on that road how rude he gets paid to help us and he chose not too I will not ever in the future use American towing
