Aaron's offers name brand lease-to-own electronics, furniture, and appliances. Customers have experienced both positive and negative aspects of their service. Some reviews highlight wonderful customer service, polite service, and professional, customer-oriented staff. They are appreciated for taking care when delivering products. The store has also been described as clean with a nice selection of items. However, some customers have reported experiencing the worst customer service, with staff acting entitled and like they are doing a favor. There have also been issues with delivery, including receiving the wrong item and long wait times for corrections. Some feel they are paying more than the worth of the product. Difficulty in reaching the store by phone has also been noted.
Great people! Love this place , never disappoints ! I'm a 12 year customer. Always friendly and ready to help.
September 2025
Aaron's in Charleston WV is amazing. Jay and John are amazing delivery guys. They took time to give my dog a treat and set everything up for me and my fiance and all I can say is there were amazing. Thank you Aaron's and Thank you Jay and John if I could give you all a 10 star rating I would
April 2025
Friendly and easy to deal with. Had no problems getting my new tv, delivery took a few days but the guys was great who delivered. Thanks
