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March 2024 by Henry Cassetta
The personnel at the location are top-notch customer service representatives! My last two years of experience with Avis in several other locations have been very sad. I work in a large group that spends most of the year traveling and in rental cars, and we all avoid Avis car rentals in favor of the competition. If half your representatives were as good as your people in Yeager Airport in Charleston, WV you would reap serious sales rewards and loyalty.
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December 2023 by Gary Herrmann
The rental agent was very good both at pick-up and drop-off. Even though I only rented a small Nissan Versa, it drove really well.
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December 2023 by Bri
I will go through Avis from now on when I need a rental car. Excellent customer service! Quick, simple, and easy process for pickup ad return.
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December 2023 by George
Rented out of Charleston West virginia. Super easy pick up and drop off great overall experience
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October 2023 by john johnston
Never again for Budget, wouldn.t confirm a reservation with a note from Budget/Breeze Airways that we had added a car to our booking.
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October 2023 by Sandra Cary
Great customer service and nearly new clean vehical.
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October 2023 by morelia castro
Great rental service! I thought it was going to be alot more difficult than I thought! The lady who helped us in the beginning was awesome ! I don't remember her name but she made the process super simple !
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August 2023 by The Maldonado’s
Wonderful experience, easy access from the gates to the Avis Counter, located by the baggage claim area. Fast check-in, no line, and then a fantastic easy experience to get the SUV. I didn't like the GPS of the vehicle but that is nothing to do with Avis service, instead that is a KIA issue.My return was even better, we just found an Avis labeled parking, take a picture of the gas and mileage, drop-off the car key to the Avis counter, and off I go to TSA. The Avis counter is just steps away from TSA access point which makes it easy/no hazle.
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August 2023 by Davona Azanga
Avis/Budget is always my go to for rentals at CRW airport in Charleston. The ladies there are very professional and they are women of their words! 10/10 definitely recommend.
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July 2023 by ed myers
Avis has a no debit card policy that makes it hard for anyone that don’t have a credit card or limited credit ability to rent a car
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July 2023 by gloria umoh
Love renting with Avis because they have clean cars, friendly staff, and easy checkout process.
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June 2023 by V A
Amazing customer service and a quality vehicle! I rent from Cheryl and the Avis team each visit to the Charleston area, and during my 15 years of doing so I've always had an exceptional experience. The service is always top notch and the vehicles are always newer, low mileage models, clean and well maintained. Love Cheryl and this Avis location!! The best customer service ever...and I've traveled a great deal in the past 40 years!!
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June 2023 by Esther Poma
I reserved a specific make and model of vehicle because of a physical condition that makes it difficult to get into, and out of, low-to-the-ground vehicles (such as sedans). I was disappointed that the reserved vehicle type was unavailable; however, the rental agent worked with me to find an accommodation. The time and attention paid by the agent is sincerely appreciated and directly relates to my recommendation determination.
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June 2023 by R McDaniel
Amazing Staff. Convenient Location. Good Vehicle Selection. Reasonably Priced.
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May 2023 by David Campiti
Although the counter clerk in Charleston, WV was friendly and upbeat, the car rented to me had a nearly flat left front tire. I had to stop at the next gas station to fill it before the warning light would go off. What's more, the upholstery of the driver's seat and rear seats was dirty. Should have been cleaned before the car was released to me.
