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March 2024 by steve
The Charleston Wv office for Liberty Tax always has great customer service, and they are very knowledgeable about tax preparation.
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March 2024 by J M
Amazing job done by Ms. Diana Reed! Very kind and professional!
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March 2024 by angel huff
Recently (this is early 2024), I was shocked, dismayed, and offended when, after putting someone through effort to train to prepare taxes, get to the paid training, and almost to doing tax returns the boss here fired an employee without warning. The employee had been given the impression the practice tests did not matter much but then was fired with the flimsy excuse that the performance on the practice tests was not good enough. The boss admitted that what the employee claimed (that no one had been training them enough) was true but fired the employee anyway. I will try not to use this place to have my taxes done later.
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February 2024 by Kristin Freeland
Great customer service!! I will continue to ise them for future tax filing!
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March 2023 by Allen Runion
Very polite and helpful and fast I would recommend them
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February 2023 by Michele Jonjock
I was thoroughly upset about how.much they charged me for my return. I was a first time customer. I will never use them again nor would I send anyone to them for help.
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January 2023 by Laequon Daugherty
Very good service very helpful and kind go to liberty get ur taxes done this season
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October 2022 by Tim Nicksick
Very professional, knowledgeable and friendly service at Liberty Tax. I would recommend it to anyone and am thankful for their help.
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April 2022 by Jason Jarrett
I've used this place for taxes the last several years. They are generally good people & very helpful when it comes to getting taxes done, but they can put too much priority on walk-ins rather than people that have actual appointments. Last several years I have had appointments to have my taxes done & have been forced to wait for long periods of time because walk-ins are getting taken care of. I feel that if I have an appointment to been seen at a certain time then I should be seen at that time. My time is just as valuable as theirs is. I still recommend them as a tax service just bear in mind you might be waiting for a long time beyond a set appointment if you make one.
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March 2022 by John Rhodes
I've been with liberty tax the last 4 years. Roger and his team are knowledgeable with what they do. Iam very pleased with the service they provide.
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March 2022 by Dana LaFond
This organization is a absolute godsend after completing my taxes and seeing that I would not get a tax return the fee was waved and all All that was asked was that I Pay them for their services when the money is available.
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February 2022 by CAROLYN JARRETT
Very knowledgeable and professional. Will go the extra time to talked and show you about your refund. Very nice people!
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February 2022 by Adam Matthews
Helen was very good at the charleston office in west Virginia she was very professional and explained in detail the things I had questions on it was the easiest thing I've ever done thanks Helen for ur help and time
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August 2021 by Paula Coleman
My experience has been a NIGHTMARE !!!!! I will never use Liberty Tax Service again. I filed in 05 -2021 and it's now 08-20-2021, and I have yet to have my issues resolved. If this is the only place to file your taxes you prob will be better off doing them yourself!
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August 2021 by Debbie Shipp
Still waiting on call back after leaving message last week.Called again. Still no answered when call telephone number. How are we supposed to make appt ? No idea how much my refund is supposed to be to ck irs website. Don't use this service.
