MedExpress Urgent Care in Charleston, WV, located at 5430 MacCorkle Ave., offers fast and personalized care for common illnesses and minor injuries. The center is very clean and features a self check-in kiosk, making the process easier, especially for families with children. The staff is friendly, professional, and attentive, ensuring a good experience with reasonable wait times—around 20 minutes with online sign-in. The medical team provides excellent diagnosis and instructions, and some reviews highlight their caring approach. Patients appreciate the advanced technology used, like scanning IDs with phones, and the ability to save spots online or walk in for prompt service. While most reviews are positive, some mention issues with understaffing and minor restroom problems. Transparent pricing is offered, although some concerns were raised about billing policies requiring a credit card on file for balances not covered by insurance. Overall, MedExpress is a reliable, welcoming place for urgent care needs.
The staff was friendly & listened well! They triaged me orderly & quickly. The Dr was friendly & attentive! When u feel bad this is how a person needs to be treated! They were great
October 2025
Very clean. Self check-in kiosk at the front which makes it easier to check in when you have a sick kiddo. You scan your ID and insurance with your phone.
October 2025
Check in was easy and efficient. The staff was very friendly and I received excellent treatment.
