West Virginia Eye Consultants is a full-service ophthalmology and optometry practice that offers various services such as LASIK, cataract surgery, blepharoplasty surgery, emergency care, and more. They also have a full-service optical shop with a variety of eye glasses, including high-end brands like Jimmy Choo. The staff, including Dr. Sinclair and Katie, are described as excellent, knowledgeable, and friendly. Patients have experienced significant improvements in their vision after LASIK surgery and appreciate the staff’s patience and understanding, especially with special needs patients. Many reviews highlight the professionalism and courteousness of the staff, from the front desk to the testing staff and the doctor. Patients find the office large, nice, and well-staffed with seemingly educated workers. Although there was a longer wait in the exam room, overall, patients are satisfied and willing to return. However, some mention issues with the optical shop, such as limited glasses selection and poor customer service from some employees who were not helpful and even rude. There have also been some reports of office technology problems causing delays during check-in. Despite these concerns, the overall experience at the practice is positive, with most staff being highly professional and knowledgeable.
