Spectrum Store provides a mix of customer experiences, showcasing both excellent service and notable challenges. Many customers commend the staff, particularly one associate, for their knowledge, helpfulness, and dedication. One customer highlighted the assistance received with a mobile service issue, praising the representative for her reliability, honesty, and problem-solving skills. This positive interaction contributed to a pleasant atmosphere in the store, making customers feel welcomed and valued. However, there are concerns regarding service transparency and communication. Some customers reported issues with their internet service, including outages and unexpected charges for services they did not authorize, leading to frustration. While there are positive notes about quick resolutions for issues and reasonable pricing, these challenges indicate a need for improvement in clarity and consistency among representatives. Overall, Spectrum Store is recognized for its customer service, with some staff members going the extra mile, but there are significant concerns regarding service management and communication that could deter potential customers.
Kalyn was very knowledgeable and kind.....my husband's phone i phone 12 passed away 5/ 24/24, it was time for a new one. She really knows her stuff, thank you, so much.....its a pleasure doing business there because of her. Kristie
May 2024
Decent Internet and great cell phone service. Good deals on bundle packages.
April 2024
Fast Internet and I didn't even spring for the premium package
