Lowe's Home Improvement is a go-to destination for all your home improvement needs. The Cross Lanes, WV location offers a wide range of products, from gardening supplies to new appliances and paint colors. Customers can also browse the selection of patio furniture and get helpful assistance from the knowledgeable staff. One standout employee, Lucas, is praised as the "shining star" of the location, known for his exceptional customer service and willingness to help customers across multiple departments. The staff is consistently helpful, and the paint service has received positive feedback in the past. While the overall experience is positive, one customer had a semi-bad experience when purchasing a broken cedar planter. The cashier did not properly escalate the issue to the manager, and the customer felt the discount offered was not sufficient. However, the store is conveniently located, and customers can easily find potting soil, stones, and other necessary supplies. Lowe's Home Improvement in Cross Lanes, WV, is a reliable choice for all your home improvement needs, with a helpful and friendly staff, a wide selection of products, and a commitment to customer satisfaction.
OK inventory, but they keep moving it around. Good enough for DIY types but if you have a business, it's frustrating to go in for a quick part and find that it's not where it once was and you have to search for it.
December 2025
Picked up some materials for my home improvement projects
October 2025
We have bought many items from here. The employees are always polite and helpful. That means a lot to me. Shelves are well stocked. If you need several of an item you can order them on-line and pick them up in store. The manager is always helpful and available and cares about his employees and customer service.
