Lowe's Home Improvement is a go-to destination for all your home improvement needs. The Cross Lanes, WV location offers a wide range of products, from gardening supplies to new appliances and paint colors. Customers can also browse the selection of patio furniture and get helpful assistance from the knowledgeable staff. One standout employee, Lucas, is praised as the "shining star" of the location, known for his exceptional customer service and willingness to help customers across multiple departments. The staff is consistently helpful, and the paint service has received positive feedback in the past. While the overall experience is positive, one customer had a semi-bad experience when purchasing a broken cedar planter. The cashier did not properly escalate the issue to the manager, and the customer felt the discount offered was not sufficient. However, the store is conveniently located, and customers can easily find potting soil, stones, and other necessary supplies. Lowe's Home Improvement in Cross Lanes, WV, is a reliable choice for all your home improvement needs, with a helpful and friendly staff, a wide selection of products, and a commitment to customer satisfaction.
We went to purchase some lumber and needed a large quantity.There's only one person on the floor that would help and six other workers was behind the pro desk and would not help gather the lumber for me. I was helping other customers lumber on to their carts as well. Crazy!!om
June 2026
The Customer Service representatives there were very helpful
February 2026
OK inventory, but they keep moving it around. Good enough for DIY types but if you have a business, it's frustrating to go in for a quick part and find that it's not where it once was and you have to search for it.
