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March 2024 by TJ HIGGINS
No techs on site to deal with the issue the sale rep tried to blame the outage but the issue happened way before the outage …you are sending the customer to a private tech to fix the problem. As a customer I feel that it s a direct slap in the face and we don’t matter anymore.
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November 2023 by Robin Pritt
Casey and Christal were so helpful and amazing. Thank you!
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October 2023 by Miranda Wingfield
Jesse took care of us and he's very knowledgeable, attentive to his customers, and really tries to do all he can to help not to mention patiently answered 1002 questions I asked.
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October 2023 by Curt Darden
Each and every individual comprising the staff at the Elkins AT&T store exhibits an admirable degree of helpfulness and an unparalleled depth of knowledge regarding their comprehensive range of products. It consistently proves to be an absolute delight to engage in the procurement and configuration of new phones and watches under their expert guidance.
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October 2023 by Charlie Trader
Very polite and sufficient. Came in to upgrade my mother’s phone. They were very patient and helpful in doing so. We were in and out in no time.
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August 2023 by Kevin Denn
I wasnt greeted for a while when i walked in, but i received good customer service and I left with everything i went for.
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May 2023 by Jessie Currence
Matt, the representative, was very helpful. He walked us through a difficult task of closing one account, due to a death, and moving those phone lines into my account. It was the BEST visit I have had at AT&T.
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March 2023 by Robert Monroe
Nice store with great service.
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February 2023 by Steven Shaffer
Brent C was very helpful getting me set up with my new phone. I struggle with technology and he was very patient and explained everything!
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October 2022 by Kimberly Starcher
Aubrey was very nice and helpful with everything I needed and answered all my questions
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October 2022 by Anita Hanifan
I received a new phone I had ordered and was able to transfer everything from my old phone with no problem. However, I could not get the darn thing to activate!! Since I needed a new case & a couple other accessories, I knew they could help me at our local Elkins store. Well I was greeted before the door even shut behind me by a friendly young man (I’m terrible with names). I told him my problem and, before I knew it, my phone was activated. He then proceeded to help me find everything else I wanted & needed!! All this in such a friendly manner & all under 15 minutes!! Just call me a happy customer!!!
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September 2022 by Steve Good
Great service at a great price!! Staff was tremendously helpful. I was even able to trade my old S8 for a brand new S22 for free!! If you have any Samsung S series phone, in any condition, they will give you $800 towards a new phone. I am very happy after switching over to AT&T!!!
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September 2022 by Jodie Channell
The staff was amazing they got me set up and fought to get my number for me. I had a screaming baby with me and they were patient understanding and great to help me with him so I could get them my information they went above and beyond customer service to help me get my service set up
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August 2022 by Dixie Hornick
Casey Elza was so knowledgeable and helpful. I appreciate his patience with me as I am not very savvy with technology. I highly recommend the Elkins store and be sure to ask for Casey!
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August 2022 by Nathaniel Owens
If I could give 0 stars I would. Jesse was very rude and seemed agitated by my questions regarding upgrading my phone. I would have likely continued with upgrading my phone at this location, but not now. Looks like I will be driving to another.
