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January 2024 by Crystal Elkins
I previously setup a membership here & prior to explained at times I would have my daughters with me & was told by Ashley it would not be an issue for them to sit up front by the door. Shortly after they put signs up saying no children could be in the gym without a membership, when at the time mine was not old enough to even get one. She refused to let me cancel. Today I tried to add tanning like I had in the past & she flat out discriminated against me for using my federal employee benefits that were only able to bentered in at the Saint Albans g& told me if I wanted to tan I would have to drive all the way there. On a side note they have a board where members can put their business cards & “someone” keeps throwing mine away, my husband and I tested this by consistently putting 3-4 up every single day late of the evening and he would check early on his way to work & mine are all gone every time but everyone else’s is still there. It’s also interesting that I’m a really nice person & she has always went out of her way to be rude & confrontational to me while being very very nice to my husband ? hmmmm? Extremely unprofessional in every sense.
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June 2023 by Amber Drake
Very uppity and people aren't the nicest
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April 2023 by WV Gigi
Nice clean an the vending machines were stocked.
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March 2023 by Peters H.
The woman in the office needs some HUGE lessons on customer service! She has no idea how to communicate appropriately. She is very rude. Some one with customer service experience and hospitality experience should be in the gym office. The person in the gym office should also reflect a fit appearance which she does not. My husband and I will be canceling our membership due to this woman and her extreme lack of appropriate customer service.
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December 2022 by Kaleb Lipscomb
Very clean, great staff, and always open!
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November 2022 by Shamika Robinson
Really pay attention to what the Manager Ashleigh has you signing. She smiles all the way through as she is signing you up for long-term contracts while telling you that you basically can "cancel anytime" or while quoting shorter terms. I was signed up for an 18-month contract unbeknownst to me. It was even surprising to her when I called. She was telling me I had a six month contact at first until she actually pulled up the contract she had me sign. The contract is presented to you on a tablet, not a computer screen. DO NOT SIGN anything you are offered by her until you read EVERYTHING. I was on lunch break and ready to work out so I trusted what came out of her mouth and did not pay full attention to the contract. My bad! BEWARE, Ashleigh smiles and lies. But, she will have to continue to see me because I'm under contract until December 2023! And she flat out refused to review anything or take accountability for what she did. Plus, these facilities are all franchisees so the parent corporation Anytime Fitness doesn't get involved except to contact the owner. BAD BUSINESS ETHICS for sure! Hoping the actual owner contacts me so we can get this resolved.Update: now I get a response through a reply on here. The owner didn’t even have enough respect for me as a patron to contact me directly so now we’re down to 1 star instead of 2.
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November 2022 by Jeremy Michael
Very clean and well maintained. Positive and encouraging staff. Bigger than appears to be from the outside.
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November 2022 by Jay Hayels
Love our gym here in Elkview! Definitely feels like home!
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October 2022 by Jeffrey Smith
Horrible place. Staff rude. Do not recommend this location.
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October 2022 by Katelyn Smith
OWNERS DO NOT ACTUALLY WORKOUT THEREFORE DISCRIMINATE AGAINST THOSE WHO DO. RUDE STAFF. I WAS KICKED OUT FOR LIFE FOR WORKING OUT.
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October 2022 by Jake Moore
Rude to kat what wrong with u
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May 2022 by Chandler McAfee
Tried to sign up online and was there at 7, worker was there, and I couldn’t hear them on the speaker. So someone opened the door for me and then worker accused me and my friend of trying to “sneak in”. Tried to explain that we were only trying to get help to sign up and then was told to leave. Staff overall rude and hostile for no reason.
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May 2022 by Austin “Gnome Boi” Stafford
My friend was falsely accused of stealing use of gym. No bueno.
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March 2022 by Barry Wallace
Great staff,super clean and well kept
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September 2021 by Betty Young
Great day..