Verizon

Most Recent Comments

• January 2024 by Lucas
  Upgraded my phone from the iPhone 13 Pro Max to the 15 pro max. Very professional and answered all my questions. Would recommend ??
• October 2023 by jimmiss71 Melissa
  You definitely should think twice before you go here. The two gentlemen working make you feel like you are bothering them by being there. The one guy will not give you his attention if there is any other women in the store that he would rather wait on. The other gentleman doesn't tell you but he took the liberty of adding a $17 a month insurance plan to your bill until you question the amount that your bill will be. He insists that you must have the insurance even though my credit card gives me the benefit of phone insurance for no additional cost. Why should I pay for something I already have? He was very persistent and told me I was already getting $1,000 off my phone with my trade in so $17 a month is basically nothing to add to the $22 phone payment I would have. Sorry but I don't need anyone to tell me how to spend my money. Just a totally bad experience and I certainly would not recommend them to anybody. I hope they are enjoying my $50 restocking fee that they never once mentioned to me. But that $50 probably saved me a lot of money and hassle. For now I will stick with AT&T until I can get to a Verizon corporate store to deal with somebody more professional than these two guys.
• October 2023 by Justycc Steele
  Christopher went above and beyond my expectations to get my iPhone 13 working after spending two days at home trying to restore it, as well as 3 hours in the shop. I HIGHLY recommend Chris to any customer looking for Tech Help. Thank You Mr.Chris I will be seeing you again when I’m in need of phone care.
• March 2023 by ben shears
  The store is kind of empty but the staff is super helpful
• August 2022 by Callie Cathell
  On my first visit I had the best experience I've ever had at a phone store. Danny was exceedingly helpful and spent over an hour going through options with me and helping me get everything ready for swapping multiple lines from another carrier onto an existing account. He made sure I knew everything I needed to do to get this working. He told me to come back in to order the phones once I'd decided which ones I wanted (they weren't ones the store keeps instock).Well I just went in today to do that and Danny wasn't there, but the manager was. I told the manager the situation and that I wanted to order the phones. The very first thing he tells me is that his employee did something wrong and he'd be writing him up!?!Why would you tell a customer this? Especially a customer that had just been telling you how amazing your employee was. The second thing he told me was that he was off the clock and leaving, pawning me off on another employee, an employee who said she didn't know how to order the phones. From there the manager (I believe his name was Micheal) had a very serious attitude with me and with his employee.Admittedly I was getting upset, having someone speak in such a condescending and nasty manner upsets me. We were having issues getting into my account and he was getting very impatient. I did lose my temper when he starting rolling his eyes at me. I told him I would be going somewhere else to get my phones and that he was very rude. I didn't yell, I didn't raise my voice or cuss or threaten or anything, although my tone of voice likely showed how angry I was. In response to me saying I'd be getting my phones elsewhere he said "good and don't come back"The whole interaction was extremely weird and uncomfortable. I feel so bad for that man's employees. I've worked in a cell phone store before, I know how rough it can be, and always try to be a nice customer, but telling a customer you're going to discipline an employee for being helpful, and then have an attitude because another employee didn't know the answer to a question so you have to stay late just isn't professional.
• August 2022 by the_angry _mechanic
  After almost 2 decades dealing with another cell carrier we were forced out. However Michael at this Verizon location made this change over seamless. I was in and out in under an hour with all 4 lines changed over as well as coming in under budget
• July 2022 by Shelli Nielson
  I was having issues getting a line switched. Michael Davis the manager at Russell Verizon was outstanding. He went above and beyond to help me with the issue that I was having. His help and expertise was greatly appreciated. I highly recommend this store.
• July 2022 by Mischa Ott
  Excellent customer service. And some great top of the line tech. They've been extremely helpful every time I've gone in. Shout out to the manager who helped me deal with a privacy concern.
• July 2022 by Paul Sinsel
  Had new employee only one working. Had to make several calls to someone to answer questions. Heard the person on phone say, "I'm trying to work out". Never got my phone.
• November 2021 by paula corley
  It took me a bit to post this review as I wanted to be certain my service was as good as the service I received in the store. I called ahead and told Michael what I needed. He was waiting for me at our scheduled time with a new phone and a plan in mind. He provided me with just what I asked for, did not try to pressure me with upgrades or services I didn't need!He was patient and kind, just an enjoyable person all around!! Thank you Michael!!
• November 2021 by Dakota Thompson
  I went here to see about changing carriers. I had a promo on their website I showed them that I wanted to do but for some reason when I’d go to check out the promo wasn’t being applied. I spent about an hour there for them to try to sell me a different promotional offer that was below the value of the one online. I was unaware that’s what was happening until it was almost finalized. I reiterated the promotion that I wanted and why I had come there and the response I got was “we don’t get the same promotions as on our website, there’s nothing we can do.” They also only had two employees and the one I dealt with was new. The other employee was too busy to assist him much.
• October 2021 by Nick Downey
  Michael was very patient and helpful in hooking me up with a new plan. He made the transition from another carrier very easy. Helped me out with a favorable trade in deal as well.
• October 2021 by Vanessa Fritts
  Best place in the area to get wireless service. Michael was very friendly and helped me set up everything exactly how it was on my old phone.
• September 2021 by Charlene Curry
  Morgan was awesome!! She went out of her way to find the best deal for me . I’m very pleased with her knowledge and ability to go above and beyond! She even showed me things that my Apple Watch could do that I really had no clue! I purchased a new iPhone12..
• August 2021 by Martin Triplin
  The manager Michael Davis was awesome!! He went out of his way to find the best deal. I was very pleased with his knowledge and ability to navigate Verizon website to find the best deal. Awesome Manager!! Side note: he is an awesome teacher, I watched how he assisted his coworker in finding a plan for a business. Like I said "Awesome Manager"