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October 2023 by David R.
my friend test drove a car, when she got back from the test drive they told her that they are selling the car to someone else. She went home and they called her she can buy the car. when she got there they said the people that didn't want the car is now wanting it. very disappointed in them. I will never want to shop there. their service department is terrible. I will tell everyone I know how dirty they really are. they need a total overhaul of the company.
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August 2023 by Derrick Black
We have purchased three vehicles now from Goldy. Everyone there has been really nice. But I wanted to take time to mention Ryan. He has been extraordinarily helpful anytime we ever had an issue. He truly is what customer service is supposed to be. And it's because of him and him alone is why I will continue to go to Goldy's. I honestly can't say enough good things about him. You guys better hold on to himits not everyday you get someone who goes above and beyond to make sure their customers are happy. And to that I want to say thank you Ryan for everything you've done to help us out.
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August 2023 by John Haney
Experienced over heating problems with my Jeep Wrangler while traveling in Huntington W.V. . Stopped at Goldy Auto to find the problem. They worked to get me in, found the problem, and had me on my way within a few hours. I can't say enough about the service and what a pleasure it was to find a dealership that understood and worked with me during my time of need. 5 stars to all in the service department .
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July 2023 by Megan Boggs
I have been taking my car here for every oil change for over 2 years now and I can say without a doubt, I wouldn't go anywhere else. Bill is great and works on a schedule so you won't be there all day, just call ahead! Above all, the prices absolutely cannot be beat!! I pay a fraction of what I would at other local shops and an added bonus that the staff are incredibly knowledgeable and kind.
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June 2023 by Tabee Lewingdon
My car was in the shop and the service was absolutely incredible! All of the associates are so kind and go completely out of their way to make sure you leave happy! Best service department around! Forever sending people their way!!!
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June 2023 by Chris Davis
I would not recommend at all. They are very attentive during sale but customer service is non-existant after the sale is done. Go elsewhere.
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June 2023 by Matt Smith
Jonathan & Kayla made it a great experience. They worked with me on my trade to get me the payment I needed!!!
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June 2023 by Steve B.
the absolute worst vehicle shopping ordeal ever.months later im still fighting mad.beware
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May 2023 by Keith Hutchinson
Just had a 4 HOUR oil change at Goldy auto in Huntington.To be fair they did an inspection sticker as well cause I just had a front window replaced. Also to be fair they said I need front brakes to pass inspection and I let them/ was extorted into that.(Fun fact they had just put an inspection sticker on the old window a few months ago.)Now before you pass judgment on them over one bad experience, you should know, this is THE SECOND TIME THIS HAS HAPPENED. Yep my second 4 HOUR oil change.?♂️Now as a rule, and since I loved playing ball as a kid, I always use the 3 strike rule. So I guess counting the time they rebuilt half my engine, and I broke down just a few hours after picking my truck up, and had to let them fix what they had already fixed... That's strike 3. ?♂️If apologies where worth a nickle I would have a grand total of one shiny dime in compensation.?goldy auto?
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April 2023 by svt3528
Been twice for RAM service. Advisors are polite and they let me sit in the lobby with my dogs while I waited one of those times. Gave me a ride home and picked me up when i had to leave my truck. Only 4 stars because their phone system could use some attention. Sometimes I call and it just hangs up, or be transferred to someone I didn't ask for. I don't like their auto check-in via their website. It wants you to sign a waiver upon completion of check-in that they aren't liable for damage or losses. Sorry Goldy, ain't happening. I'll check in my vehicle when I get there. Otherwise no complaints. ??
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February 2023 by Devin Williamson
My review is on the service department specifically. About a month ago I had an oil change and tire rotation done on my vehicle. This week noticed a nail in my tire. I went to put the spare on and noticed my key to my lug nut locks were not in my vehicle. I called goldy and asked if they had the key and they told me they had a few lug nut lock keys but, wasn't sure if they had mine. I've never had a reason to take my wheel off so I know the service men used it when rotating the tires. I explained to a couple people during the conversation on the phone I just needed the tire off and plugged. I explained I didn't have the funds for a new set at this time. They made it seem as if I could come down, they'd take the tire off and plug it at no charge. I felt as if this was satisfactory considering they didn't put my lug nut lock key back. Well I get to the dealership and wait for around 2 1/2 hours. They come and tell me that there were not one but, three holes in my tires. I knew this wasn't the case because the tire was holding air as I was driving it from huntington to Buffalo everyday. I'd have to put a little air in about every 2 days. The nail had been there about 5 days at this time. I also drove the vehicle to the dealership. So it just didn't make sense. They then suggested 2 new tires from them for around 300$ a piece. This was insulting considering the conversation I had with multiple people before actually going there explaining I didn't have funds for new tires at the time. I also really feel as if they didn't want to plug it. Doesn't make sense I was able to drive 60+ miles each day with 3 holes in my tire? Well I then ask that they put the spare on the vehicle as they did. I went to work and noticed they didn't put my factory rim back in my vehicle. I go and get my tire and get back home and go to put everything back where it was and they left all the jacks parts just scattered throughout my trunk. Pretty dissatisfied and this experience may impact where I decide to buy in the future.
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December 2022 by Haley Hoffman
I'm a repeat customer for Goldy and anytime I'm in the market I always reach out to Blake! He has sold me my last 3 vehicles. He's absolutely amazing. He has always went above and beyond to assist and answer any questions!! As long as I stay Mopar and he's in sales he will always be my sales guy! Also, Jon P. has always been helpful and friendly anytime we are there. I give these 2 guys a 10 out of 10 recommendation. I am giving them we 5 stars based off these two gentlemen.
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November 2022 by Tonya Tomes
Unfortunately, the service department has really gone downhill in the last couple years. My daughter had her Jeep there 3 times, not fixed, took it to the new place in Barboursville, fixed in 2 hours. I took my Jeep in, left it 5 days, not fixed, took it to the same place in Barboursville, got the part, fixed. It shouldn’t be like this. If Goldy can’t competently service jeeps, they shouldn’t sell jeeps. Also, they would never call me back when they said they would. When I get ready to buy a new Jeep, I’m not going back to Goldy because I can’t get decent service there.
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October 2022 by Brooke Ferguson
Called to get some brakes ordered/ put on my Wrangler. Allegedly the breaks were ordered and said they would “call back.” Two weeks later no call back, and service department wouldn’t answer. Horrible experience will not be back again. Service department needs a refresh on their customer service skills & on scheduling it seems. Not a reliable business.
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September 2022 by Clay Arens
I didn't give 1 star because the staff is friendly and they do an overall good job. The reason its not 5 is I scheduled an oil change and engine air filter replacement 2 weeks in advance. Dropped car off 30 minutes before the appointment. I left mowed my lawn, came back and still waited 2 additionalhours in the lobby for a total of 3.5 hours from appointment time to finish. If I wasn't worried about voiding the warranty I could have saved 3 hours of time.
