Verizon at 539 State Route 34 offers a friendly and helpful in-person experience for wireless customers. The store’s staff, including Whitney, Drake, and Donovan, are known for their excellent service. Customers often visit for help with upgrading phones, transferring lines, or fixing phone settings. Whitney is especially praised for her knowledge in troubleshooting issues like software updates, navigation settings, and data transfers. She also assists with connecting devices via Bluetooth and adjusting phone settings to improve the user experience. Drake helped a customer transfer four lines from T-Mobile and provided a great deal, earning high recommendations. Donovan specializes in helping customers avoid spam calls and set up voicemail, adding extra value with his advice. Customers appreciate the store’s ability to resolve technical problems and assist with new device setups, making the Verizon store a reliable place to get personalized help. Whether upgrading a device, fixing software, or learning new features, the staff’s friendly attitude and expertise ensure a positive experience. The store also offers accessories, Verizon services, and current promotions, making it a convenient location for wireless needs.
I traded my iPhone in for a new one yesterday and Donovan was so helpful and accommodating during the entire process. He provided amazing service that was extremely quick and seamless! Would highly recommend going to this store and seeing Donovan!
May 2025
Was trying to add new phone lines online but had trouble. I called the store and asked for help and they told me to come in. Drake and Whitney both helped me transfer over 4 lines from T-Mobile and got me an awesome deal! Highly recommend Whitney and Drake!
May 2025
Was having trouble with new settings on my Samsung phone after updating the software. I came to the Teays Valley store and worked with Whitney. She went through the settings with me to get things as close as possible back to how they were. She fixed the notification and display settings. I am happy to have my settings back... read full comment
