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“I had a great experience with this facility when I was living there AND when I moved. I want to give a shout out to Roxanna and other staff members there who went out of their ways to assist me. Thank you so much for your quality services.”
“Thank you to Mikayla at the King St. BCT in Martinsburg for the wonderful help she provided. She went out of her way to make sure all of our needs were fulfilled and did it all with a smile on her face. That location is always a great experience us.”
“I’m happy to say that my experiences with BCT have been positive for the 30 years we’ve banked here. Everyone is so friendly and helpful! I love being with a small town bank and recommend it to everyone. My most recent transactions have been absolutely the best, speaking with Kimberly Hayes, who could not have been more helpful, informative, friendly, professional, patient, and kind, an excellent person to clearly answer all my questions and make me feel at ease. Many thanks!”
“Missy Castle has waited on me several times over the many years I have banked at BCT. She is always pleasant and kind. She always has a smile on her face, even when she is very busy! I know I will be well taken care of when I am at her window!”
“I’ve been with Woodforest for almost 2 years! They’ve been nothing but great and kind to me since I started banking with them. I love Sarah, Alyssa, and Corrine like they’re my own family! Definitely recommend :)”
“Been with this bank since I was 18 and here I am 28 about to get a loan from them. Got approved ?? definatly recommend this bank also they have direct deposit. ??”
“I always have excellent experiences here. Everyone is so nice at this particular branch! Especially Jessica! Everyone is really understanding and helpful. The exact OPPOSITE of my experience at BB&T. Making the choice to switch from BB&T to United was probably the best choice I have made in my life. Don't be afraid to come to them with your issues or concerns! The are so helpful!”
“Been with them thru thick and thin, many name changes, but the people make this place for me. They have always went above and beyond to take care of me and any issues I've ever had have been resolved quick. Foxcroft is my main branch but Edwin Miller Blvd team is also great and always ready to help!!!”
“I switched to Summit from Wachovia a long time ago and I can't ask for a better bank. They're always helpful and friendly. Seriously the best bank I have ever dealt with.”
“Kelly has been so hopeful and solved many of the problems. Thank you.Customer service is horrible. They closed my account without even notifying me even though it was actively being used. Got the account reopened supposedly, had to call multiple times. Everytime I called they never tried to hear what I was saying and would start talking before I was finished saying let me get you this person or that person. Account was finally reopened and got my check deposited. Perfect or so I thought ? go to use my card, it doesn't work. Drive to the ATM did a balance inquiry, it knows my account number but the card is invalid. Explanation please! Needless to say. I'll be closing the account after bills are finalized. In the beginning it was a great bank but I highly recommend you find another big with better communication.”
“From Roderick Williams And The Williams Store my store is across the Street from The Bank I open my Account in 2017 I love this Branch They are on Top of All my Banking Needs Thanks for your Service ?????”
“I Was in the Martinsburg office this past week to set up an account and apply for a credit card to build my credit. I had soo many questions and the amazing service from the young lady named Catherine was wonderful. She was very patient with me and gave me all the answers I asked and if she didn’t know the answer she called to get the answer while I was there. I left there feeling secure and happy with all the help I received. I will highly recommend this to anyone that doesn’t understand or is wanting a great bank to work with especially with ms. Catherine.”
“This is thee BEST bank around. Customer Service is amazing. I will never deal with another bank. City National you guys rock. Oh, and the fraud department is awesome too. ðŸ˜ðŸ˜”
“I've been here for years If I have a issue it's literally solved right then. Wish they give a long-term customer a loan. I have iffy credit but my check is posted there every month and has been for years. Is 632 credit that bad I guess so. I can could not get a 500.00 loan. That's my only issue. Someone should help the disabled once in a few years. I need A car to go to Dr appointments. And get food I can't depend on others. Thanks”
“I have been with this credit union for over 20 years and never had an issue with them. The staff at edwin miller are thr best and always friendly. You want a good bank then come to this credit union.”
“I had a good and positive experience on 3/19/2024 with staff members whose initials are T.K. and the branch manager Ms. R. I had an issue that they both resolved with me due to an error that occurred from an outside vendor. They both were able to help me get this issue resolved in a timely manner before the end of the day and because of that, I am grateful and am glad to be banking with this company. Also, anytime I have an issue, they handle it promptly and in a professional manner.”
“They have preempted fraud two times in the last three years. Someone stole our debit card information and tried to make fraudulent purchases. Excellent fraud department. All of their other services are top notch too.”
“Nicholas and Tammy were truly amazing workers. Their customer service was top notch. Nicholas was kind, patient, and willing to explain things nurmerous times without hesitation.”
“The bank manager was very helpful when we had to set up a business account last year and has always been very polite. We had some identity theft last year and he was very responsive and proactive to resolve our issues. Sometimes there is a line for the drive-thru and it takes a while to get through it, but our other bank also has lines so I think to some degree it is normal. Even though they have now become Truist, I still prefer to call it BBT.”
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“Linda is the best teller that this bank has ever had and we have dealt with this bank for about 40 years.When she leaves you will be loosing a wonderful person. Cathy Whitmore”