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April 2024 by Paige Herold
Tried calling first, no answer. Went in to see if I could cash savings bonds without an account and the first teller saw the bonds and sent me to another desk before letting me ask anything. Waited there for 15 minutes before the next (very nice) teller came from her office and I finally got to ask if I could cash them, which was a no. Super helpful!
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July 2023 by Paul Shirley
The employees really need better training. I spent over 20 minutes in the drive thru trying to cash a check. I have an account with this bank (for over 20 years) the check was written on an account with this bank, but I was told they couldn't cash the check because the check had BBT written as the name of the Bank. I believe the teller because I sat and watched employee after employee look at the check, look at the computer, piont at the computer, scratch thier head, shrug there shoulders then get another employee to try to solve the mystery of how to cash a check written on an account at there bank. I was told to please be patient because they needed to call (I assume a supervisor) someone to get confirmation on how to cash a check. The employees did confirm that they knew the account and the funds were available but they just couldn't figure out how to cash the check because it didn't say TRUIST on the check. After more than 20 minutes of waiting, I was told the check would be deposited but could not be cashed. If I wanted to deposit they check, I could have done that with my phone or via an ATM and saved myself from being late for work. I needed the cash to pay a bill but now I guess I'll wait 2 or 3 business days for all the funds to be available. I also wont be suprised if the Truist declines the check, charges me a fee and the person who wrote the check a fee and makes the whole process our mistake for trying to use a check with the BBT logo instead of the TRUIST logo. To be honest I've never been able to clear answers from TRUIST employees at any branch in this area. I hope they will begin giving their employees the training they need to provide professional and accurate customer service but from what I can tell TRUIST would prefer to have 0 face to face interactions with their customers and force us to call thecustomer service help line or simple use mobile banking and ATMs.
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July 2023 by 287christy
Honestly long extended visits are expected here. Although my last few trips in the drive thru have been much faster its only because i wont pull in all the way around if the bays have big lines. If I'm forced to go inside a long wait is a guarantee. You can't use your debit card from here at gas pumps "for theft reasons". I loathe getting gas because of it (another wait in line). Most cashiers are very nice but I've had 1 treat me like she didn't want to be there in the first place and seemed irritated I needed something she had never done before. Oh and you'll need to prove who you are with an *valid* ID when *depositing* money into your account even if you have your debit card.There was over a year long stretch where their "systems are acting up" every time I went in. Thank you to whoever fixed that!! This building is pretty convenient to get in and out of but forget making a left turn onto edwin miller blvd during pretty much most times of the day unless you have time to waste! The drive thru is set up in a way you get stuck back there if all the bays are full. I usually can get a parking spot right in front of the door, although it's a tight squeeze. And watch for people driving in this shared parking lot, they get cut off happy! Overall your gonna have issues everywhere, these are not bad enough ive left yet.
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November 2022 by Chris
Terrible. 7 people working behind the counter and two people in front of me. Took 20 mins to cash a simple check. Slow beyond slow!
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August 2022 by Erin Gibbons
I have had a car loan with Truist for a few years now and have always paid on time. This is the second time I was double billed. As inconvenient as it is, they were quick to return the extra payment back to my account within a couple days after confirming it was an error on their end.
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July 2022 by Sonny Ink.
I would prefer online systems way better then in person. That way I don't need to be in the queue for wait .so I can do it from my phone or PC.By far banking and bankers this branch is average. So too be honest online banking is way better.
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March 2022 by Roxana Anzardo
Bankteller Karon, did not want to help a customer who so kindly asked her to please provide the last 6 months of bank statements. She asked another bank teller “do we have time to do that?” To which another bank teller answered offcourse we do. She gave me racist vibes. ?
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February 2022 by Shawn Coble
I have had BB&T as my bank through all of their transitions from Susquehanna to the now Truist bank. Mostly it has gone pretty smoothly. As with most mergings there are "glitches" but I'm still overall satisfied.
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December 2021 by Laura Branner
Terrible! Always a long line in the drive thru and today only had two lanes open. Lobby is closed so I can’t go inside.
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October 2021 by Kenneth L Morrison
I called during normal business hours and the answering service stated they were closed. Tried multiple times and could not get through. Terrible!
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August 2021 by James waldecker
How can you guys charge overdraft fees on pending transactions! This should be illegal business practice, in fact it has been in class actions in other states with other banks. I got hit with hundreds of dollars in overdraft fees and my local BB&T bank wouldn’t do anything for someone that’s been a loyal customer for years. Last time I had an overdraft they said once a year they could credit it. Now I called and the lady said it’s every two years! I will be on every platform I will not let this go. Now I have to have everything switched over to my old bank!
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August 2021 by Michael Struntz
Easily the worst customer service I’ve received in years. Tellers could care less
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June 2021 by tim
Today was they worst service I'd ever experienced in a bank drive thru took 20 minutes to even acknowledge I was there no greeting what so ever took 4 other vehicles that came after and I had to use the call button to gain any attention
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January 2021 by Josh Ruby
the gentleman that is running the place is going to be the reason why he's going to lose thousands of dollars as a bank if not millions. I'm closing my account today. And shares. There's better banks
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November 2019 by Macie Tuttle
The tellers are really nice however the service is very slow and atm is broken the majority of times visited. You shouldn't have to wait in line for 20 minutes to withdrawal cash or go elsewhere and pay ATM fees