Truist is a bank that offers in-person services at its branches and drive-thru lanes. Visitors should expect long waits during extended visits, especially if they need to go inside, as wait times can be quite lengthy. The drive-thru is sometimes slow, and if all the bays are full, cars can get stuck in the queue. The parking lot is convenient but tight, with some drivers driving recklessly. Inside the branch, most cashiers are friendly, though there may be occasional staff who seem irritated or unhelpful. Customers are required to show a valid ID when depositing money, even if they use a debit card. The branch has experienced system issues in the past, but those have been resolved. Making a left turn onto Edwin Miller Blvd can be difficult during busy times, and the parking lot can be chaotic with cars cutting off each other. Some customers find the in-person experience less efficient than online banking, which they prefer for its convenience. Despite these issues, overall satisfaction remains because the bank has managed the transition through mergers fairly smoothly, with only minor glitches noted. Customers appreciate quick responses to errors, such as double billing, and acknowledge that the bank staff are generally helpful, though online systems are seen as a better way to manage banking needs.
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
