The UPS Store #2468 in Martinsburg is a friendly and helpful local business offering a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the staff’s professionalism and kindness, noting that the team is always fast and willing to go the extra mile. The store features a convenient self-serve option that customers find very useful. Many reviews highlight the excellent customer service provided by employees, especially mentioning a staff member named Rachel, who is praised for her positive attitude and helpfulness, especially with Amazon returns. The staff’s friendly nature often makes customers feel comfortable, and small touches like offering candies add to their positive experience. Customers also value the store’s ability to handle large orders and unusual packing needs efficiently. Overall, the store is seen as a hidden gem in the area, consistently delivering great service and making visits pleasant. Located on Route 11 across from Old Courthouse Square, this locally owned and operated store aims to serve the community with professionalism and care.
Patrick A. Was an absolute gentleman and very helpful with my DMV paper getting notorized. Thank you for your amazing patience! Great customer service.
September 2026
I use this facility as my po box and to recieve my packages. Very secure and polite.
August 2026
Patrick atkins was a very nice guy. Was very helpful and I really appreciate it.
