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February 2024 by Juan Tovar
Love the music - always quick and people are nice
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February 2024 by Shellie Fiddler
Great atmosphere. Staff always quick pleasant and accurate
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February 2024 by Lindsey Rift
Tried to do some returns at this location. One man at a station would scan your shipping label for free, the other chose to make you go to the back of the line, log into a computer for $3 plus .45c per label. Logging in requires a lot especially those who are not tech savvy. Sensory over load between the blasting music, snarky lack of customer series.
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February 2024 by Nate Miller
I’ve always had good experiences here. I’m usually in and out quickly even when the lines are long.
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October 2023 by Ms.Z
Get there early. Arrived at 4:20 on a Monday and the line was out the door. The line did move fast. They also have a computer to print what you need for a few bucks.
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October 2023 by Jake Scavnicky
No matter how busy they are, everyone in this store is always friendly, helpful and ready to assist in whatever you need. When there is a line it always seems to move quickly....Easy place to ship things!!!
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September 2023 by Alberto torres
Store refused to package my return and i got no box or bag to put it in.They always packaged my return in the past. This is a first and they were not that busy and it this is a change in policy i am against it.
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August 2023 by 287christy
Why is there only one UPS store for alllll of martinsburg??? You have to plan to waste 30mins or more every time you just need to run an Amazon return in, which takes all of a 3 second transaction. And from about October November on, forget it, you WILL probably be here for up to an hour. People coming in with BAGS FULL of packages for xmas, which each take a good while to be entered into the system by hand. There is no "good time" of day, ever, to bypass these crowds for the holidays up thru February (because then its people doing gift returns, i guess, whatever it is its still PACKED). I just now went in for a couple quick amazon returns because Google showed it as "not too busy" yet there was a line to the door with 2 more people walking up before I changed my mind and got back to my car! That just speaks to how packed this place gets, for a line to the door to be "not as busy"?! Usually it's 2 lines to the door and the line goes outside. Considering Hagerstown has several UPS (as well as Fed Exs) there is no excuse for a town as packed with people as ours to not have more than one shipper to choose from and to keep these ridiculous lines/wait times down. I left, ill try again tomorrow, earlier in the AM to hopefully miss the days start of the never ending UPS lines! It's like going to the DMV over there lol. To be fair, I moved here 3yrs ago and got stuck in an almost hour long wait twice, and several other visits i waited forever, all during covid, but ive not risked waiting around since then to see if it's still that bad. But if people ahead of you all have Amazon returns that would explain short wait times in the longer lines. Its not been my experience though
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July 2023 by Robert Johnson
The UPS employee who helped me with sending a large package was very friendly and knowledgeable about corporate protocol when packaging and codes were needed to get the item to its destination. Very professional staff all around. I would highly recommend this store.
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July 2023 by Brandon Lengefeld
Drive to the Winchester location. This place always makes me angry when I leave. The worst customer service especially cigarette Sally at the register. Not helpful at all and told me I need to put my boxes in another box in order to complete my amazon return. She complained how she was tired of amazon returns and she complained the entire time. No one goes out of their way to help you or accommodate you in any way. Worst ups store I have ever been to.
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July 2023 by Charles Ayers
Miss Alyssa pierce Store 2468was very helpful helping me to return my Amazon package. The other UPS stores was not as helpful. Thank you Alyssa Pierce
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June 2023 by Steven Ambrose
Dan was literally the man! Super helpful and had so much experience where I didn’t know where and how to send a document. Super friendly and recommend everyone to ship at this location. It was quick too!!!
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June 2023 by Chasitey Caton
Went this morning to do a return, 2 people there and only 1 really working the guy who was just standing there as the line got longer almost out the door before he would wait on someone and then was rude about having to do that. I wanted to tell him to get a different job if he didn't like his.
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June 2023 by Don Kawalek
Not all the Employees are bad but today the woman that waited on me was very flippant and rude to me. I will not go back there. The box clearly measured 40" X 18" X 8" and she uses a tape measure and writes down different measurements! I will report them to UPS.
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April 2023 by Marc
I been a customer of this UPS Store for the past 6 years, from the time Mary and her husband were the owners, the store has a new ownership, I believe for the past two years, or so; I am very pleased with their customer service attitude, everyone working at the store, goes the extra mile in helping the customers. I do have a mailbox at the store, and always, when I received a mail, or package, that does not feet inside the mailbox, right away, I received an e-mail letting me know a package has arrived. I live many months a year overseas, and the store always sent my mail, and package, to the places I asked them to be sent, in my view, the way everyone at the store is taking care the customers, and the business, it is outstanding. THANK YOU!!!
