The AT&T Store in New Martinsville offers a wide range of products, including phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from various wireless data plans, including flexible prepaid options and unlimited data plans with nationwide AT&T 5G service at no extra cost. Many reviews highlight the helpfulness and dedication of the staff. Customers have noted positive experiences with employees, including new hires, who provided attentive and timely assistance. One customer expressed frustration with online services but found relief when visiting the store, where a staff member was patient and understanding, helping them secure a new number quickly. Another customer praised the manager for resolving an issue with a defective hotspot by effectively communicating with customer service and ensuring a replacement was arranged. Overall, the store's staff is commended for going above and beyond to assist customers, whether it is through purchasing new devices, transferring data, or addressing concerns. The AT&T Store in New Martinsville is recognized not just for its products but also for its commitment to customer service, making it a recommended destination for phone and connectivity needs.
Tristan is very knowledgeable and possessive the skills to thrive as well as helped me out with my issue, anyone would be lucky to encounter tristan at the store.
February 2026
Tristan was amazing in helping us with our phone issues. Highly recommend visiting this AT&T store!
September 2025
10/10 on service! Excellent service from Dan. I was very impressed by his knowledge on everything. I would highly recommend him to anyone looking to buy a phone. Made the whole process very fun and enjoyable. Entire staff was professional and very friendly
