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“Found the mattress we wanted on their website. Contacted the store on Pike Street in Parkersburg and spoke to Jeannie. Very pleasant and great customer service. She was able to confirm they had what we wanted in store before we made the hour trip. When we got to the store we were able to try the mattress and purchase. Thank you for all your help, Jeannie! Great experience.”
“10/10 Recommend! Josh was so awesome! We were thrilled to find exactly what we were looking for, with the best prices in town!! So incredibly happy! We will for sure be returning customers for our future furniture needs!”
“The delivery team is unparalleled. They are friendly, courteous and knowledgeable. They do a great job! I have had several deliveries in the last few months and they have exceeded expectations.”
“Our sales person, Jennifer ,was very patient and knowledgeable. She helped us select a sectional that fit our space and a recliner that matched. Unfortunately once our furniture arrived, there was a tear in a side panel of our sectional, which was noticed after the delivery company left. We contacted Jennifer and she connected us with someone who could help. Our replacement piece arrived right away, two days ago, but we have yet to hear from anyone who can come to our home to fix the tear, which the delivery company should have noticed when they were on site. The tear is right beside where they put the legs on. Still hopeful that someone contacts us soon. Jennifer was great though.
Uodate: As of 5.16.2026, we are still waiting for someone to contact us about our sofa repair. The delivery people would have seen this tear as it is next to a leg they had to install. I called the store on 5.16.2026 and was told I had to contact the distribution center to schedule a visit. I was not informed of this on 5.5.2026 when my sofa was delivered and I made the call to Jennifer. I do expect the repair to be made timely, due to our inconvenience, more than 10 days after delivery. This is absolutely ridiculous. At this point, I am not a happy customer. Dave, please make this issue urgent. Do what you say you will do. I had high hopes, but now I doubt our sofa will ever be repaired. Make this urgent! Jennifer has my number. I expect a call on Monday 5.18.26 to explain the delay.”
“Of all the couch/recliner sets that I tried at nunerous stores, the quality of the set I purchased at Big Sandy far exceeded the others and the price was well within my budget. Sales staff were personable and professional and asked all the right questions so they could best meet my needs.”
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“I highly recommend Sleep Outfitters in Parkersburg, and especially recommend manager Michael Hitt. He is very knowledgeable about mattresses and very patient and willing to help. A++++”