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February 2024 by William Anderso.
they gave my rental to someone else
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February 2024 by Amy Lane
This office has always been able to accommodate my car rental needs even when it's last-minute business trips I have to rent for. The staff are always friendly and get me going on my way super fast.
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February 2024 by Gladys Sanchez
Good service, highly recommended ??
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January 2024 by leroy Collins
Car smelled like marijuan and the person that brought car to us was totally unprofessional
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January 2024 by sandy henry
My husband and I was staying in Princeton, WV for work and decided to rent a car for the holiday weekend to travel to DC. The car we were given was covered in pet hair so bad that we refused and ask for a different vehicle .We were given a little truck that was also not very well maintained. The gas tank was not full the tires were low. And the windshield wipers didn't work very well. When we confronted enterprise with these issues they didn't seem very concerned.
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December 2023 by Alan C.
Been involved twice in car rental with this business, both times on day of travel/rental was informed our reserved vehicle not available. If your travel is dependant on a certain size vehicle don't use this location very unreliable!
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December 2023 by Steven Brooks
Filled the car up with gas and returned it and didn’t no money back because the car had no gas and now trying to rent a car and they have none to rent because they have so many out and one’s coming back wrecked.
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November 2023 by James Mullins
Clean vehicle, no issues. Great experience!
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October 2023 by Michael Taylor
Had a rim get bent on my car on 19 and the staff here made what was an utterly horrible day and weekend salvageable. The staff was nice the selection was amazing. They went out of their way to make the process fast and simple and truly made our weekend better.If I had only one complaint it would be they need to not spray the cabin filter box with what ever they spray it with as the entire trip I had to keep the window down as my allergies were going crazy it was like being stuck in a bath and body works.
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October 2023 by Rachel Belcher
This has been the most horrible experience. I was due for a rental after my car being placed in the shop for repairs. They told me I would receive a SUV just like my own, and finally after a week I did. I was promptly told I was not to drive the vehicle due to my age after 4 different people told me it was no issue. Every time i’ve called or visited to pick up a vehicle I have been told that they needed tires put on or they weren’t ready yet. It’s been over a week of trying to get myself a vehicle from this place. DO NOT RECOMMEND!
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October 2023 by Chrissy Schlachter
Worst treatment ever at enterprise, my rental from another state would not start this morning, battery had to be jumped, I called this location. I am from out of town working here in Princeton, and this was the closet location, I was told to continue to drive the car and they may have something at 3pm. After my next patient my car would not even accelerate up the hill, I had to stop the car and restart it and then it drove properly. I drove directly to this location and was told they do not have a car to exchange for and that I can continue to drive the car after a male worker took the car for a drive. Due to not feeling safe I had my husband come pick me up and I used my personal car for the rest of the day. I then returned at 3pm and they state they only have a truck to exchange for or I can continue to drive the suv that won’t start/drive properly. I told a female worker that I don’t feel comfortable driving a truck and she says she understand and that I can exchange for an suv like I am in today. So I say ok I’ll just leave the rental here and come by tomorrow and get the new car and continue to drive my personal car. I leave and get a cal 10 minutes later that I can’t exchange for an suv tomorrow that I can only have a Nissan Altima that they now magically have, and I ask to exchange the car for an suv later in the week, and I’m told in their foreseeable future I can’t exchange for an SUV bc my local TN enterprise gave me a free upgrade to an suv. The manager tells me multiple times that he will only provide me the Nissan Altima or I can keep the car I am in now. After being bullied I agree to take the car due feeling unsafe in the suv I had, the female worker goes out to check mileage on my suv and it won’t even start now. I bring this to the managers attention and he just says well he’s provided me a safe car. The car they also provided me has had drivers that smoke weed in it. Don’t go here unless you won’t men bullying you.
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September 2023 by Karen Stuebing
Very pleasant experience. Staff was courteous and went out of their way to help me. The car was nice and I enjoyed driving it for the few days I had it. The driver who picked me up from the body shop had a delightful personality. I can certainly recommend them.
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August 2023 by Joe Lucas
Very friendly staff and will help you in getting the ride you need to take you destination
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July 2023 by Khadijaah Wahid
The people in here are always nice. Go above and beyond to make sure I get the right vehicle. I'm always aware of all of my choices. And these people are just so dawn nice. The Only place I rent from.
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July 2023 by Leslie Powers
Very excellent service hands down
