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July 2025 by Patty Rizer
Nice staff and very helpful with our trailer drop off
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April 2025 by Wayne Barefoot
Great staff….
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November 2024 by Timothy Green
They are courteous and helpful. They are extremely friendly and nice. The vehicles are always clean and in good condition.
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September 2024 by Peter Valk
Our go to moving company
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July 2024 by Ginger Cline
Princeton, WV
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June 2024 by SaRah Jane
Very efficient. On point. Great service. Hospitality is very appreciated.
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June 2024 by Jermaine Jay Lane
The lady was great to work with, very helpful and kind customer service. I would highly recommend this Uhaul location.
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July 2023 by Elaine Pettrey
Excellent service!
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July 2023 by Chastity Walker Millikin
Very helpful with check out of u haul
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May 2023 by Joseph L.
The U-Haul dealer at Willowbrook Outfitters in Princeton, WV is a fantastic choice. The staff is incredibly friendly and down to earth, always ready to assist. The abundance of parking makes it hassle-free. Located conveniently, the store offers a pleasant experience with a nice interior. Their helpful team and great location make it a top choice for all your U-Haul moving needs.
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December 2022 by MasterJugman
Terrible customer service from the pickup. The associates I dealt with were extremely rude at this location with an abrasive personality. I was given the wrong truck & now I’m supposed to pay them for not doing their jobs correctly “on the phone & in person”. After filing a complaint with BBB I was called & verbally attacked from a supervisor in Beckley. I was told I never said I was pulling a camper; but I give them the year, make, model, & GVW while reading directly from my manual. After the supervisor started to see I was in the right, the associate stated “you should have checked the truck better” to which I asked “so I am paying you & I have to do you’re job for you” he replied “yes”. I asked to “please put that in a formal email to the BBB”, I was hung up on. Now every person I’ve dealt with since giving them my money via the 800 number has given terrible customer service. Every supervisor has been ill tempered & abrasive towards their mistake & have no ambitions on making it right with the customer. If you use this business be cautious; they will NOT fix their mistakes if made.
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August 2022 by Harless Lawrence
They've got everything you need. And plenty of good workwear (Carhartt, etc...) Great store, great service. Good people.
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August 2022 by Frankie Nice
Convenient fast and super easy.
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August 2022 by John Hall
Friendly service.
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November 2021 by Peter Moya
They are very nice people and they know what they are doing.
