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February 2024 by Tammy B.
Someone went into a Best Buy and got a phone in my name. Verizon refused to treat it as fraud. I contacted the Better Business Bureau and received a partial refund within 24 hours of reporting.
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February 2024 by virginia almond
Haley B was absolutely amazing to work with. So nice ,polite and very caring and patient.. Would definitely work with her again
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December 2023 by unknown unnie
haley was amazing , i wish therewas an option for 10 stars because she was phenomenal, she didnt rush us at all and took her time explaning everything and helped us understand everything . 10/10 would recommend
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November 2023 by Nathan Sawyer
Eddie was awesome to work with and did great at setting up my new account/phone with Verizon! Very happy with my experience!
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October 2023 by Stephanie Bowden
Haley is wonderful! Customer service is the best.
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October 2023 by Samantha Teixeira
Haley was amazing, there was a wait but her customers service made up for it
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September 2023 by Ira Bowden
Haley is the best! I would only deal with her in the future!
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July 2023 by Robert Faulds
I’ve had trouble getting in my account since I signed up my business. Haley has worked diligently on several occasions to get my account corrected. I think see is your greatest asset in Princeton we set an appointment for today and she sent me a reminder text. She is so professional.
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July 2023 by Kathy Mills
This store provides excellent service. They take care of everything when getting you set up. Very friendly.
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May 2023 by Eric Mullins
Trevor and Eddie take care of you like you're the last customer on Earth.
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May 2023 by Juanita Gibson
Hailey was a fantastic sales representative! I definitely recommend this store. However, I do recommend setting up an appointment for assistance. They are frequently busy and sometimes only on representative is working and assisting all the customers.
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April 2023 by Stephen Robinson
I went in and Haley helped me with trading a pone and she did a wonderful job. Great customer service, kind, pleasant , smart and very knowledgeable young lady.
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April 2023 by Patty Vanover
Verizon store has very nice and helpful employees.they are very polite,helpful and have great phone deals and service's.
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March 2023 by Terra Hammond
The store itself is why it gets one star. I have had to go in multiple times and issues still were not resolved. There is a girl there but I don't know her name, she is very friendly and helpful and is often left to handle customers alone. Today I go in and got to meet 2 women who were(are) wonderful. They seen all the issues that I have been asking to be fixed and took the time to get to the bottom of it. And even against the store managers rude self(he tells everyone to call customer service rather than help), dug in to my account and found the flaws. These 2 ladies are not assigned to this location, so as of today I'll be going to their locations for everything to do with my account. Pauline(Beckley office near Hobby Lobby) and Heather(Bluefield store) thank you so much for all your help. I hope that both of your managers see this review and see that they have 2 amazing ladies working for them. Pauline, thank you for your service for this country.
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January 2023 by Margie Vines
Josh was amazing. He had quite a few customers and was all by himself! He is a keeper. His helper who was expected to return but left early should be fired!
