Optimum's store in Scott Depot, WV, is dedicated to providing exceptional customer service and a wide range of cell phones and accessories. Customers appreciate the in-person support from knowledgeable Retail Specialists, ensuring a pleasant shopping experience. The store offers various products, plans, and services, helping customers save on their Internet, TV, and mobile bills. Many reviews highlight the helpfulness of the staff, particularly praising individuals like Cynthia and Tamiceia for their professionalism and expertise. Customers have reported positive experiences, with issues resolved efficiently and staff taking the time to explain options clearly. One customer emphasized the contrast between the supportive service at Optimum and their frustrating experiences with call centers. However, there were also mentions of some limitations in assistance, with a few customers feeling that staff were not always willing to go beyond basic support. Overall, Optimum is recognized for its commitment to customer care, making it a preferred choice for digital entertainment needs in the area.
Tamecia Hamilton was very helpful! She went above and beyond for me! Thank you!
March 2024
Darin Smith and Jean Charles has redeemed our opinions about Optimum internet service.
March 2024
Larry (20373) was on time, pleasant and very helpful. The install was difficult however he was able to troubleshoot, run the lines and install seamlessly.
